@CXMWorld

The latest #CustomerExperience best practices, news and research. Brought to you by @SimplerMediaGrp, the publishers of @CMSWire and @GetReworked.

 San Fran, Chicago, Boston, NYC
cxmworld.com/
Joined June 2011
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23Media
Putting customers first Oracle CEO flakes on #OOW13 keynote to go watch America's Cup race. Great #CXM ! computerworld.com/s/article/…
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Saul Kaplan@skap56 Jun 2013
Calling our phone calls or emails metadata doesn't make privacy invasion any less wrong.
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Aaron Levie
@levie6 Jun 2013
PRISM: Your Gmail, Google, Facebook, Skype data all in one place. The NSA just beat out like 30 startups to this idea.
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Holger Müller #EnterpriseAcceleration
@holgermu6 Jun 2013
Alright - Office365 - this is not cloud - installing since 2.5 hours now, repair, restart, repair- #Fail #MSFT.
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Turkish authorities arrest 25 Twitter protesters j.mp/14hFtJM
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How to Effectively Market Your Company and Personal Brand on Twitter bit.ly/RPz00x ... be social-ready
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20 Customer Experience Quotes buff.ly/15F7WfF #cx #cem #custserv
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Customer Journeys Are More Jungle Gym Than Funnel goo.gl/SuQAo via @samfiorella
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Twylah@Twylah13 May 2013
Facebook Rolling Out Video Ads to News Feeds, and Other Marketing Stories of the Week twy.la/10m04uS
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#Responsive design = better #SEO. Having one URL (instead of separate mobile one) better for search results. #mamsummit
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So true! Your Customer Doesn't Care What You're Selling | TheSalesHunter bit.ly/15fA07Z #sales #custserv #cem #cxp
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What is Big Data? Anything that Won't Fit in Excel #emetrics Analytics smg.io/14vTciI
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You're more likely to survive a plane crash than click on a banner ad @tobiaspeggs #aadigital
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Using Video to Give Customer Service Like Your Local Butcher’s Shop scrb.me/s-683/a/8PG
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BeamBop@BeamBops11 Apr 2013
The important thing is not the tools! The ideas… bit.ly/14zf7jx by @Jabaldaia
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krcraft@krcraft11 Apr 2013
See what happens when I take vacay? I miss the shift from Enterprise2.0 to Platform3.0: bit.ly/YqxMja
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Interesting IBM chat tonight: Turning your Social Networks into 'Production Lines' of Innovation: ow.ly/jWEzM
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How can you control the explosion of big data? Join the conversation: bit.ly/16BzZaJ
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BeamBop@BeamBops8 Apr 2013
TH4RT @kristofdewulf Voice of the customer: the battle has been won, but the war is far from over: bit.ly/16IIpyT #mrx #mroc
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20% of consumers think hashtags are mainly useful for researching products j.mp/XXG8dv
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