Daniel Ewerman (@DanielEwerman) header
Daniel Ewerman (@DanielEwerman) profile picture

Daniel Ewerman

@DanielEwerman

Founder & CEO of Custellence - The Customer Journey Mapping Tool. I believe that empathy is the important competitive advantage ahead for any organization!

 Sweden
custellence.com
Joined March 2012
  • Tweets578
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  • Followers690
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Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)Photo by Daniel Ewerman (@DanielEwerman)
Daniel Ewerman retweeted
Richard Hylerstedt (@RchrdHy) profile picture
Richard Hylerstedt@RchrdHy21 Nov 2018
Someone asked me today about my current top sources of inspiration and best practice in (service) design: @GDSTeam @DTA @OneTeamGov @gov_design @SDNetwork @SDinGov @frogdesign @Designit @apoliticalco @99piorg @SDpodcaster @Airbnbdesign @custellence @hyperisland
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How to convince your boss to invest in #CustomerExperience #CustomerJourney #ROI #customercentric #designthinking #ServiceDesign custellence.com/blog/how-to-…
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence15 May 2018
How do you succeed with your Customer Experience? Our CEO… instagram.com/p/BizMrlzghWC/…

Custellence (@custellence) • Instagram photo

instagram.com
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence4 Apr 2018
New blogpost: New to Customer Journey Mapping? This article explains how it can be used for insights, innovation, prioritization and implementation? #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign goo.gl/BNGVFF
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence4 Apr 2018
How does a company in the energy sector create a #CustomerCentric organization and design great #CustomerExperiences using the #CustomerJourney? Kine Brodal #EON_se_en shares her best tips! #cx #CJM #energy #servicedesign #customerjourneymapping goo.gl/bfZbB7
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence16 Mar 2018
New blogpost: Don't get lost when mapping the customer journey. Here are our top 6 common mistakes - and how to avoid them. #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign goo.gl/tSu8Tq
Image from Custellence (@custellence)
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Great article by @rnadworny about Service Design capacity building (in Swedish) lnkd.in/exSdAGb
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence2 Oct 2017
6 biggest #CustomerJourneyMapping mistakes and what to do instead. Do you agree! lnkd.in/gczRWTz #servicedesign #CustomerExperience
Image from Custellence (@custellence)
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Ytterligare ett bevis på betydelsen av design. Grattis @Daytonamartin och @DanielEwerman teapaw.org/daytonasthlm/status/89…
Daytona (@daytonasthlm) profile pictureDaytona@daytonasthlm16 Aug 2017
Vi är så pepp! Tillsammans med @TransformatorD, @itch_design, Acando CXC + DST skapar vi nu Sveriges största Business Design Studio!
Image from Daytona (@daytonasthlm)
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Breakfast seminar about how #SEB Life&Pension went from market position 7th to 4th with #transformatordesign #servicedesign #tdfrukost
Image from Daniel Ewerman (@DanielEwerman)
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence26 Apr 2017
Länk till kundresekartan i @custellence för #äldreomsorg som @DanielEwerman delade på #webbos #kommun #tjänstedesign bit.ly/2q4hVrx
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Replying to @TransformatorD @SlideShare
tack!
"Är man stark måste man vara snäll" - Bamse @TransformatorD #webbos
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence24 Apr 2017
From the monthly meet up @TransformatorDesign. #customerexperience pro's learning about Custellence. Want to attend? lnkd.in/egrTrGJ
Image from Custellence (@custellence)
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence16 Mar 2017
From our Custellence meet up today @TransformatorD, great to see customer experience professionals sharing their knowledge #CustomerJourney
Image from Custellence (@custellence)
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Daniel Ewerman retweeted
Patric Klaremo (@klaremo) profile picture
Patric Klaremo
@klaremo23 Jan 2017
Replying to @DanielEwerman
@DanielEwerman "Utgå från att kunder lever sina liv - inte att dom är i våra kanaler" #självklarhetmeninteverklighet #abilitypartner – at Stockholm, Sweden
Image from Patric Klaremo (@klaremo)
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence31 Jan 2017
SKL /SwedishAssociation of Local Authorities&Regions choose Custellence to improve the lives of unaccompanied minors medium.com/@Custellence/skl-…

SKL / Swedish Association of Local Authorities and Regions (SALAR) choose Custellence

Today, around 60 different public authorities, municipalities and stakeholders have to coordinate their efforts in order to make the lives…

medium.com
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Snart summering av öppna rådet. Spännande vad det blir för input till stängda rådet och regeringen! #DigiGovSE #empatiskdigitalisering
Image from Transformator Design (@TransformatorD)
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"Varför funkar inte sånt här IT-jävla skit" #empatiskdigitalisering #digigovSe @EkholmAnders
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Daniel Ewerman retweeted
Custellence (@custellence) profile picture
Custellence@custellence29 Nov 2016
"People are not geeks - solutions have to be made based on the local people's needs" Amr Salem @Cisco #DigiGovSe
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