How do you know which channel to connect first? Paul Cuglietta, Customer Services Director, says it’s contact data, not more integration. @emerj’s #AIinBusiness podcast. Worth your 45 minutes: zurl.co/T0D3H

Digitized records can still leave factory workers searching for answers. Leaders from @PokaInc, @ABBgroupnews and @GEVernova explain how connected context and workflow design can support frontline AI. Read the article: zurl.co/K04Fl #IndustrialAI #Manufacturing

80% “good enough” doesn’t fly when AI guides a forklift near people. @Emerj talks with Jeff Witt, GPDA at @GEVernova, on the #AIinBusiness podcast. Sponsored by Poka. emerj.com/artificial-intelli…

Your best service knowledge isn't in your manuals. It's in your people. @Emerj sits down with Thomas Cottereau, CEO & Founder at @SightCall, on the #AIinBusiness podcast. Sponsored by @SightCall zurl.co/ChGtx

AI spend rarely gets measured until someone asks if it works. @Emerj talks with Kellen Winters, Director of Customer Success and Business Operations for AI at @Novartis, on the #AIinBusiness podcast. zurl.co/ocKeu

You don’t need every system connected to launch — you need to know your busiest channel. Paul Cuglietta, Customer Services Director, on @emerj’s #AIinBusiness podcast. Full framework worth a listen: zurl.co/vbQij

Reduce manufacturing scrap through earlier intervention. @smithnephew’s Sebastian Dykas shares insights with @Emerj on leveraging connected maintenance data and AI-ready processes to modernize production and catch defects early. Read the article: zurl.co/LW4Fx #AI #Manufacturing

Agentic AI in CX often stalls at scale on fragmented systems, unprepared knowledge, and weak governance. In a new @Emerj article, Arun Chandra, Chief Operating Officer at @NICELtd, and Paul Cuglietta, Customer Services Director at @SimplyhealthUK, explain how to close the gap: zurl.co/1OU8M

Job titles no longer tell you what a role actually requires. @Emerj sits down with Carrol Chang, CEO of Andela, on the #AIinBusiness podcast. Sponsored by @Andela zurl.co/D4IOw

Enterprise IT doesn't lack signals. It lacks context. New on @Emerj: how IT leaders shorten incident response by preserving operational knowledge, automating high-volume toil first and letting AI agents earn autonomy. zurl.co/VuJh8 #AIinBusiness Sponsored by @BigPanda

Regulations keep shifting while risk and compliance stay siloed. @Emerj sits down with Craig Unger, CEO and Founder at @Hyperproof, on the #AIinBusiness podcast. Sponsored by @Hyperproof zurl.co/3GQC5

A pilot that works is not the same as a rollout that works. Scot Burdette, Global Division CIO at ABB, explains the difference on @emerj’s #AIinBusiness podcast. Explore the full breakdown: zurl.co/xWdDd

Alert fatigue is costing IT teams time they don't have. @Emerj sits down with Dhrubojyoti Das Deb, SVP of Global IT at JPMorgan Chase & Co., on the #AIinBusiness podcast. Sponsored by @BigPanda

Contact center veterans have one playbook: cut handle time. Arun Chandra (COO, NiCE) says AI stalls until they lead like a general manager, not a technician. @emerj #AIinBusiness Worth your 45 min: zurl.co/fQQa5

Agent access needs clear limits. Alistair Speirs, GM at Microsoft Azure, discusses permissions and model choice with @Emerj on the #AIInfrastructurePodcast. zurl.co/rHYDo

No one thinks they're non-compliant, until someone looks closer. @Emerj talks AI governance with Stefan Zima, Head of Regulatory & AI Compliance at Raiffeisen Bank International, on #AIinBusiness. zurl.co/gPEBY

What counts as real progress on AI — a pilot that works, or a system at scale? Scot Burdette, Global Division CIO at ABB, on @emerj’s #AIinBusiness podcast. What your CIO needs to hear: zurl.co/2tbVY

Faster AI workflows in infrastructure need reliable results. @Emerj examines AMD’s chip-verification and order-inquiry tools, and what executives should measure before claiming financial returns. #EnterpriseAI #AIROI zurl.co/ox60L

Handle time is easy to measure and the wrong goal. Arun Chandra (COO, NiCE) on why AI only transforms CX when leaders ask what value it creates. @emerj #AIinBusiness Full breakdown: zurl.co/hl8MO

CX AI budgets are up. ROI isn't. @observeai Head of Product Marketing and Strategy John McMullan on why bolted-on AI stalls, on the @Emerj #AIinBusinessPodcast: zurl.co/8fB7y