Enterprise Gamification expert, Employee Engagement, Contact centers, Enterprise Learning and Onboarding. Founder & CEO of Centrical formerly GamEffective
Joined June 2009
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Check out the latest article in my newsletter: When “White Lotus” Meets CX, or the Future of EX linkedin.com/pulse/when-whit… via @LinkedIn
Gal Rimon retweeted
If an organization applies #gamification, 69% of employees will likely stay with that organization for over 3 yrs (Forbes)
90% of survey respondents admit that gamification increases #productivity (TechReport)
The 2024 Ultimate Guide To Gamification bit.ly/495Bmpb
Check out my predictions for 2024 contact center success with actionable steps you should take. Let me know your thoughts in the comments below!
#2024predictions #contactcenter
5 Actionable Trends to Implement in Your Contact Center in 2024
linkedin.com/pulse/5-actiona…
Gal Rimon retweeted
Watch the full episode from our series: Future Proof Your Frontline: bit.ly/3trSO7w
#interview #videoseries
Gal Rimon retweeted
According to Gartner research, 80% of gamification projects will fail.
GAME OVER to a standalone gamification strategy.
Learn more about why most gamification projects fail: centrical.com/resources/game…
#gamification #employeeexperience
KPIs Are Dead—Why Behaviors Matter More Than Metrics #Forbes
forbes.com/sites/forbestechc…
Gal Rimon retweeted
Ghosted again? 👻
A connected #preboarding experience can reduce #earlyattrition (and save you a massive recruiting headache).
Read more ⬇
centrical.com/resources/prev…
Did you know that organizations lost 20-30% of the employees who signed a contract before the first day? #firstdayghosting
linkedin.com/posts/galr10_pr…
Check out my latest article: Barbie: "I'm more than just a doll"💄Frontline agents are more than just call-takers linkedin.com/pulse/barbie-im… via @LinkedIn
Gal Rimon retweeted
POV: Your new hires have been onboarded and are ready to enter their next #employmentjourney phase. Here’s how to engage your “nesting” employees and ensure they are set up for long-term success ➡️ ow.ly/YCcF50PCQ1V
#EX #employeeretention
Gal Rimon retweeted
✅ Drive performance
✅ Create a culture of collaboration and learning
Learn more about employee contributions ➡️ centrical.com/resources/how-…
#EX #CX #collaboration
Gal Rimon retweeted
👩💻The employee experience isn’t one-size-fits-all.
🎯 Offer a personalized, guided #EX for better #CX.
Learn more ➡️ centrical.com/performance-ex…
#contactcenters #BPOs #performanceexperience #employeeretention
Gal Rimon retweeted
🎉 We are pleased to share that we achieved the @awscloud Service Ready Designation for Amazon Connect 🎉
😎 Optimize your contact center experience with trusted and vetted solutions.
lnkd.in/eCfa8gia
@AWS_Partners ➡ lnkd.in/eERe-ZeN
Gal Rimon retweeted
אתם חייבים, מוכרחים, צריכים לצפות בזה. 108 שניות. סגלוביץ פונה לנתניהו בשבוע שעבר.
Gal Rimon retweeted
ICYMI, check out our latest eBook, where we dive into metrics your #BFSI organization isn't meeting, actionable steps for boosting #EX and #CX, and more. ow.ly/CKZs50OEtwj
#finserv #financialservices #insurance #CSAT
Gal Rimon retweeted
With the increase in consumer debt, the pressure is on #debtcollection organizations to deliver. How can managers lead high-performing frontline teams that meet and exceed their #KPIs? Learn more in our guide: ow.ly/mN6t50OuBRX
#EX #CX
Gal Rimon retweeted
Join us for our next Demo Day and learn how #BFSI teams can improve key metrics by gamifying performance, boosting engagement, and addressing gaps in the moment of need: ow.ly/XLiy50OuTii
#EX #CX #finserv #insurance #CSAT #contactcenters #BPOs #gamification
Gal Rimon retweeted
It's another great day @ #ATD23! Visit Team Centrical at Booth 515 to chat about employee learning, #EX, #CX, and how we help orgs reduce attrition rates. (And we have some pretty cool swag you might want to check out!)
#employeelearningdevelopment #upskilling #ATD
