Digital marketer, photographer, traveler. Interested in #ecommerce #custserv #SMB #marketing
Joined December 2009
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Back in an IT-outsourcing company. #Marketing in IT is definitely different than 10 years ago.
The best way to lose a customer is to fail to deliver their orders before Christmas. It helps to save your reputation if you decide not to sell an item, than fail to deliver it. Be honest with your customers.
#christmasseason #ecommerce #delivery #CX #CustServ
It's always pleasant to talk to people who are in good mood. It works the same way in customer service. Happy employees make customers happier. #CX #custserv #CustomerService
Tatiana N retweeted
If the company’s employees don’t experience the same value, promise & treatment that's supposed to be delivered to the customer, then the experience for the customer can be shaky & the entire company can suffer.
Tatiana N retweeted
Reduce Shopping Cart Abandonment Rate With Live Chat ow.ly/7hXJ309yWMe #CX #ecommerce #livechat #custexp
Many companies are afraid of asking this question, because they don't want to hear the answer they won't like. teapaw.org/helponclick/status/823…
The key customer service metric: How likely are you to recommend us to a friend or colleague? ow.ly/GVqx308dr9n #CX #custserv
When you can't compete for a price, your offer shouldn't be easily compared to the offer of your competititors. #marketing #sales
Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value bit.ly/2jBssqV #marketing #customerjourney
Marketers increase spending in paid social in 2017 – is it smart? bit.ly/2ijM4RS #digital #marketing
The Pros and Cons of Pros-and-Cons Lists bit.ly/2hYulMj #insights