Tatiana N (@Humsterik) header
Tatiana N (@Humsterik) profile picture

Tatiana N

@Humsterik

Digital marketer, photographer, traveler. Interested in #ecommerce #custserv #SMB #marketing

Joined December 2009
  • Tweets264
  • Following748
  • Followers923
Tatiana N retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken22 Aug 2018
If the company’s employees don’t experience the same value, promise & treatment that's supposed to be delivered to the customer, then the experience for the customer can be shaky & the entire company can suffer.
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Reduce Shopping Cart Abandonment Rate With Live Chat ow.ly/7hXJ309yWMe #CX #ecommerce #livechat #custexp
Image from HelpOnClick (@HelpOnClick)
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Today, there are more mobile internet users than desktop internet users. Customer journey changes, so should customer service. #CX #custserv
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Communication is the core of customer service. Flawless purchase and delivery process becomes worthless without proper communication. #CX
Image from HelpOnClick (@HelpOnClick)
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Live chat tool for your website 40% off! Check it out ow.ly/Tk8i306RDmr
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20 of the Best #CyberMonday Electronics Deals at Amazon entm.ag/yb2
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#IfYouWantGoodAdvice about your #customerservice ask your customers
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Tatiana N retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@Hyken25 Aug 2016
Teach employees to avoid dreaded phrase, “We can’t (or won’t) do that.” http://buff.ly2bNP5EY #entreprener
Image from Shep Hyken (@Hyken)
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The secret of getting ahead is getting started. - Agatha Christie wp.me/p4kwO8-kB #quote
Image from Torsten Mueller (@imtorsten)
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7 Ways To Measure Customer Satisfaction: ow.ly/F2ce303bVMS #custexp #custserv
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Solid @twitter advice: 1. Don't follow mean people 2. Don't feed the trolls 3. Better to be kind than clever 4. Don't sell, instead educate
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Time limits aren't applicable to #custserv. It's important to resolve an issue not to get rid of a customer in 3 min
Image from HelpOnClick (@HelpOnClick)
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Tatiana N retweeted
GetApp (@GetApp) profile picture
GetApp@GetApp17 Aug 2016
Congratulations to @HelpOnClick for claiming a spot in our Top 25 #CustomerService applications ! okt.to/PWgclV
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Ethics in customer service: How it makes a customer trust you ow.ly/THcD303kGyz #cx #custserv #customerservice
Image from HelpOnClick (@HelpOnClick)
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Can 360-degree video campaigns be more than just a fad? marketingweek.com/2016/08/17…
Image from Marketing Week (@MarketingWeekEd)
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Tatiana N retweeted
GetApp (@GetApp) profile picture
GetApp@GetApp16 Jun 2015
Chatting with customers is supposed to be much more formal than chatting with friends says @HelpOnClick's @Humsterik ow.ly/OndOM
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If customer service is your job, and you want to succeed in it, this article is for you ow.ly/NkXYT #custserv #bizadvice
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Do you have entrepreneur DNA? Check out here ow.ly/hDGcg
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What should be the density of keywords on your website page? Learn here bit.ly/14Bt56b
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Tatiana N retweeted
EMARKETER (@eMarketer) profile picture
EMARKETER@eMarketer10 Jan 2013
25% of the US population used a tablet at least monthly in 2012-a figure expected to rise to 34% this year. #2013CES
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