Faysal bank credit card update:
Apply for a card upgrade in August. Get fobbed off by agent who can’t be bothered to reply to any email or text or calls. Keep after agent, who finally in September says your card is approved. Call the bank in end September asking where the card is, get told that there’s nothing approved. Call agent, who doesn’t bother replying or picking up.
Complain online in October. Suddenly some social media complaint response cell gets activated. Card upgrade gets approved. Supposedly. Card gets dispatched to ten year old address which had already been updated back in 2023 when faysal shoved Islamic card down my throat.
15 October: Call the bank and update address. Tell them to delete all old addresses and now work with just the single address. Informed that this is all done, and once the address updates in two working days card will be on its way.
19 October: call the bank, and am informed the updated address will finally reflect on the record as it already was three years ago, and that an email has been sent to expedite reissue of card to new address.
24 October: call bank inquiring about card, and am informed that my address was updated by it wasn’t updated as my mailing address so the card might have gone again to old address. So now it will take two working days to update as mailing address after which I should call and ask for the courier redispatch.
By the time I finally get the card I think inflation would have rendered the limit increase useless again.
Hello
@Faysalbankltd. I have a complaint I was hoping could be addressed at some level.
I have a credit card for which I applied for limit enhancement in August. The case officer assigned was impossible to get a hold of, but I persevered through emails and calls to the helpline.
My application was finally processed after a delay of several weeks. Then the case officer did me the favour of getting in touch with me to say it has been approved.
It has been two weeks since, I have no further updates or any way to check what I have to do next to actually get the approved limit increase and card change.
Is it like this for everyone or is my case officer a particular gem? Thank you.