ALT Speech bubbles with the text: Are you able to say why you are worried or upset? How are you feeling? What do you think about...? Your feelings matter. What is important to you now? How can I support you? I have been feeling... Can I talk to you? Keep Going.

ALT Speech bubble with the text: Top tips: Don't be afraid of pauses Use open questions Show how they feel matters (through body language or verbally) Prompt them to carry on if needed Try to stick to one question at a time so it doesn't get too overwhelming Check they are comfortable in the space you are talking in Clarify what they are saying to show you are listening and to confirm understanding If you are upset or worried don't be afraid to start the conversation You don't need to fix the problem. Listening and not judging can be enough.