Mind you, this recap is the straightforward version & doesn't include repeating the same story 9+ times, being routed to the same group over and over, & an unwillingness to escalate to management. We will certainly NEVER purchase another @SamsungUS / @Samsung product again. 6/6

Apparently, you can only get a refund if they receive the part back in their warehouse w/in 2w of when you received it. (I'll remind you - this is the part @Samsung directed me to order, from their own website. My Mom is 74yo and does not live with me. 2 weeks?!) 5/X

Nope. They don't have a wall mount in stock for her TV. They send me to the parts department. Oops, they don't sell wall mounts. They send me to "e-commerce" for a refund who says "I'm so sorry, but the window to return this item closed yesterday." 4/X

Except, spoiler alert, when it arrived and we finally got the hands we needed to install it - IT DIDN'T FIT HER TV (4" too big on each side). No big deal, I expect @SamsungUS will stand by their product / CS and replace with the mount I *do* need or give me a refund. 3/X

My Dad died. My Mom moved. She is trying to mount her Samsung TV on the wall. I called Samsung (800-726-7864) and a very kind CS agent named Hazel looked up her TV and SENT ME THE LINK FOR THE EXACT WALL MOUNT SHE NEEDED. 2/X

Well, after 2.5+ hours on the phone / hold and conversations with 9+ customer service staff, I guess I have to resort to social media to shame @SamsungUS / @Samsung for how they have treated my 74 yo mother. 1/X

Thank you! I hope they are placing many people, would just be curious as to the number placed and average time to placement. Appreciate your diligence!

Day 8 with no power. Two young kids (4 & 7), a sweet senior dog (10.5) and their grown ups (physicians serving VUMC & the State of TN) are desperate to get back home. It's a simple repair of a severed line between 2 NES poles. @PhilNvestigates @NC5 @NashvilleEOC @TNLookout

I'd love to see how many people have been placed through this initiative. Our family called and provided our info ~24h ago and haven't heard anything back. We've been w/o power for 8d and are projected to be out for up to 7 more days.

Day 8 with no power. Two young kids (4 & 7), a sweet senior dog (10.5) and their grown ups (physicians serving VUMC & the State of TN) are desperate to get back home. It's a simple repair of a severed line between 2 NES poles. @NESpower @WSMV @FOXNashville @WPLN @freddieoconnell

Day 8 with no power. Two young kids (4 & 7), a sweet senior dog (10.5) and their grown ups (physicians serving VUMC & the State of TN) are desperate to get back home. It's a simple repair of a severed line between 2 NES poles. @NESpower @WSMV @FOXNashville @WPLN @freddieoconnell