Client Feedback/Client Programs for law/prof service firms; Ex-editor/publisher. Fan of Big Ideas, music, books, food and gadgets.
Newport Beach, CA
Joined February 2008
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The Voice of the Client speaks volumes and drives strategy and service for the highest performing law firms. Excited to collaborate with ALM Intelligence to on the State of Client Feedback in the Legal Industry. Please participate today.
#clientservice #…lnkd.in/gcMjm6i7
There are so many life lessons here it’s too hard to enumarate:
What I Think About LeBron Breaking My NBA Scoring Record open.substack.com/pub/kareem… #perspective #dedication #gratitude #humanity
Over the last 30 years I have had the honor of serving on boards, been an active member of professional organizations and even occasionally recognized for my contributions. But no participation or involvement has had quite the same meaning to me as my new…lnkd.in/gfz9UXdq
The master @sullydish on the Masterpiece open.substack.com/pub/andrew… Must watch, must read, repeat. #TheBansheesofInisherin (and an honor to chat)
Two Words that Lead to Client Service Excellence wickerparkgroup.com/2023/01/… #ClientService #Lawyers #legalmarketing #businessdevelopment
Why clients hire law firms and the keys to successful cross selling. Our just released white paper reveals the key drivers, best practices and trend analysis. Get your firm's copy here:
#clientservice #lawyers #businessdevelopment…lnkd.in/gZmUGju9 lnkd.in/gxd-qa4e
Nat Slavin retweeted
Let's turn back time on this Flashback Friday to EP 70 with Nat Slavin, Co-Founder and Partner of the @WickerParkGroup!
Listen here: buff.ly/327OyK1
Nat Slavin retweeted
Self-confidence is defined as a feeling of trust in your own abilities, qualities, and judgment. Click on the link below to read about 11 Ways to Strengthen Your Confidence Muscles.
bakerdonelson.com/11-ways-to…
@WickerParkGroup
We are so excited to share this news! lnkd.in/gXj3gUD2
Want to know what's top of mind for in-house counsel and clients of law firms? On the most recent Legal Marketing Association podcast @Society54 and I explore how law firm's can better understand client needs and adopt the essentia…lnkd.in/gsUH-gzG lnkd.in/gWYdm_Vh
Billing Conversations with Clients During the COVID-19 Crisis wickerparkgroup.com/2020/05/… #lawyers #LMA #LegalMarketing #clientservice
I love this one. Can't remember either who initially posted, but there is a great list of travel hacks with this thread.
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Join WPG for the D.C. Client Loyalty Institute on September 17! Visit wickerparkgroup.com/cli/ #Lawyers #ClientService #ClientLoyalty #BusinessDevelopment #LMAMKT
That moment when you board a flight and an amber alert sets off every phone on the plane simultaneously.
Nat Slavin retweeted
Dear @RCBacaraSB Please check your email. We provided detailed feedback on our recent stay and have not received a response from hotel management. @NatSlavin @RitzCarlton #CustomerExperience #CustomerService
Join me for one of my favorite topics in LA on 2/13: Moderating Panels. legalmarketing.org/e/in/eid=…
Those in the know how I feel about @Wilco and @JeffTweedy. Binging Tweedy's book, bought the debut solo album on pre-order, and powered through this morning's @WTFpod. @marcmaron talks more in this interview than probably any. And that is a very, very good thing. #Mustlisten.
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