Hi Marc, unable we're unable to see your DM due to technical reasons. Could you please message us via an alternative social media channel and we'd be happy to assist you there.

@porcheruk02 Hi could you please follow our account so we can respond to your DM.

Hi there, we're sorry to hear about the delays faced to your order after an initial glitch. Could you please send us a DM via the link below so we can assist you further. xitter.cf/messages/compose?recip…

Hi Jon, if you could please send us a DM via the link below, we'd be happy to take a further look into this for you. xitter.cf/messages/compose?recip…

Please could you respond to our latest DM so we can assist you further.

Please send us a private message for further assistance.

Hi Garry, we're sorry about this as this isn't what we want our customers to experience. Please, send us a private message so, we can further assist you.

Hi Kelsey, we're sorry about this as this isn't the experience we want our customers to have. Please, do send us a private message so, we can further look into this for you.

Hello Jon, thanks so much for getting in touch. We're really sorry to hear you’re having trouble with your signal — that’s never ideal. When you get a moment, could you check our service status page to see if there are any issues in your (cont) bit.ly/3UDG3EA

Hi Mac, sorry to hear that your top up isn't working when trying to activate your new Pay as you Go eSIM. Have you tried to top up online via bit.ly/3UfP9qK or the MyO2 app? What happens?

Thanks for coming back to us, Hussain. Please can you send over a direct message, and we'll be more than happy to help get this investigated for you. xitter.cf/messages/compose?recip…

Hi Lisa, yes switching from a plastic SIM to an O2 eSIM is free if you’re already an O2 customer, and there’s no extra charge compared to a standard SIM.

Hi, thanks for your question. At the moment, we don't have any information to share regarding when iPhone Handoff will be available on O2. We'd recommend keeping an eye on our website and official social media channels for any future announcements. 💙

Hi Owen, we're sorry to hear about this as this isn't the experience we want for our customers. Please, do send us a private message so, we can further assist you.

Hello Hussain and thanks for getting in touch. We're sorry that you feel this way. Is there anything that we can assist you with today?

Thanks for getting in touch. Please could you check our service status page to see if there are any issues in your area? Here’s the link: bit.ly/4zR7t98

Hello Jason, thanks so much for getting in touch. We're really sorry to hear you’re having trouble with your signal — that’s never ideal. When you get a moment, could you check our service status page to see if there are any issues in your (cont) bit.ly/4ibnoaK

Hello Alex, thanks so much for getting in touch. We're really sorry to hear you’re having trouble with your signal — that’s never ideal. When you get a moment, could you check our service status page to see if there are any issues in your (cont) bit.ly/4dTeBZV

Hello Arron, thanks so much for getting in touch. We're really sorry to hear you’re having trouble with your signal — that’s never ideal. When you get a moment, could you check our service status page to see if there are any issues in your (cont) bit.ly/47ynrJ8

Hello Ben, thanks so much for getting in touch. We're really sorry to hear you’re having trouble with your signal — that’s never ideal. When you get a moment, could you check our service status page to see if there are any issues in your (cont) bit.ly/3W1PFJE