Hi @Uber_Support - as there's been no follow up on this, I assume an order being cancelled by @UberEats (before it was cooked), failing to tell the customer for an hour and not providing any explanation for the cancellation - is your target experience?
Replying to @Phill143
We definitely want to take a closer look. Please send us a DM with the phone number associated with your Uber account along with the order number, so we can assist you further.
Hi @Uber_Support - this wasn't investigated.
I've only received an automated email (implying the rider couldn't find us, which is incorrect, as the order was cancelled by yourselves and never dispatched).
Assume this is a common occurrence, if it doesn't merit looking into?
Replying to @Phill143
We definitely want to take a closer look. Please send us a DM with the phone number associated with your Uber account along with the order number, so we can assist you further.
Hello @Uber_Support - @UberEats cancelled my order with the restaurant (it wasn't even cooked), but we weren't told for an hour - and it incorrectly showed as en-route.
I just want to find out why it was cancelled, please - and I've only received automated emails so far.
Replying to @Uber_Support
@Uber_Support the restaurant told me that the order was never dispatched - it was cancelled by @UberEats . Can you advise why that would happen, please?
And why it would then incorrectly show up on tracking as being 1 minute away?
Hi @Zoopla - the listing for my property has a 'previous sold price' included which is incorrect (both date and price) and doesn't match Land Registry.
What's the quickest way to get this corrected, please?
Hi @SW_Help - do you know when non CV-19 refunds will be processed, please?
I had a refund due from February, which was delayed until season tickets etc could be closed out.
Are these likely to be resolved soon, please?
Hello @Carpetright - could you share what date you're up to, for rescheduled fitting appointments from the start of lockdown, please?
Had a fitting booked for April - and were told in March you'd be rescheduling these in date order, but no update yet (& phone line still closed)
@swtrains_watch We've been stationary, about 5 metres outside of Waterloo, for 10 minutes with no announcements (or possibly announcements just playing as static?)
Please? Please @British_Airways can we have any information?
Replying to @Phill143
We're hearing from other passengers that this is now delayed overnight. The only BA contact we can find is the lounge and they don't know whether this is correct or if we should look for a hotel. Do you have any more information please?
Replying to @British_Airways
@British_Airways is there any information on whether 14.20 Geneva to Gatwick might still depart or whether anything is landing in Gatwick, please?
Bit worried as so many other cancellations that local hotels already full.
There is no one at the BA desk, no one able to give out food vouchers at info desk or lounge.
Assume we just purchase food and send you the receipt?
Only info available says flight was delayed one hour and should have departed 2 hours ago.
Hello @sainsburys and @AmexUK - just made a purchase for £10.21 on contactless (screen and receipt said same amount) - but app sent me a notification that £17.09 was charged.
Who do I need to contact to correct/cancel this, please?
07.45 Guildford to Waterloo 10mins late. No acknowledgement, apology or explanation (but guard thanked us for travelling with SWR!).
@SW_Help what was the cause of delay, please? And why do you have so little respect for your passengers?
Hello @RailOmbudsman is there a body which helps enforce train companies providing honest and straightforward information to passengers, when answering questions which are directly relevant to ticket purchasing decisions, please?
Phil retweeted
Replying to @Phill143 @swtrains_watch @FifiS81 @adrianhare_2010 @RMTunion @sarahjkelly22 @Poi00 @stuartfanning1 @mpotter97 @TiggsPanther @notworker @DarthGore @SW_Help @acasorguk @greateranglia @BTP
@SW_Help There are only 6 main line trains from Guildford to London between 0550 & 0819 instead of 13 & all will have filled up from stops from Portsmouth leaving no capacity at all. This isn’t a usable service: so why are season ticket holders not entitled to compensation?
Please could @SW_Help clarify both delay repay and additional compensation during the strikes?
So election day is a severely reduced timetable too - and announced too late to apply for a postal vote.
That's concerning.
Hello @SW_Help - it looks like it's not currently possible to buy carnet tickets. What's the issue and do you know when it'll be fixed, please?
Hi @swtrains_watch my MP arranged me a meeting with the SWR 'Head of customer experience' on removal of Mums2b.
Looking for:
- experiences from others who travelled with SWR whilst pregnant
- suggestions for things they could easily implement to make things easier
Thanks:)







