Co-founder, Designer, Teacher, Leader, Artist, Collector.
Chicago
Joined October 2022
- Tweets171
- Following79
- Followers87
- Likes85
Tim Bruce retweeted
To understand your customers' experience, listen for (seemingly) random events.
#customerexperience, #cx, #ux, #design, #strategy
Tim Bruce retweeted
Customers are driven by underlying personal motivators, which means competition takes unexpected forms.
#cx, #cxstrategy, #uxstrategy, #customerexperience, #decisionmaking, #experiences, #branding
Tim Bruce retweeted
An underlying motivator—not a product feature—was holding customers back.
#customerexperience, #experiencedesign, #cx, #cxstrategy, #decisionmaking, #ship30for30
Tim Bruce retweeted
If the strategy is brilliant, but experiences are confusing or irritating, does it matter?
#cx, #cxstrategy, #uxstrategy, #customerexperience, #experiencedesign, #ship30for30
Tim Bruce retweeted
From Amazon's view, this wasn't an issue. My package arrived safely and on time.
#cx, #cxstrategy, #customerexperience, #uxstrategy, #branding, #customersupport
Tim Bruce retweeted
Customers want to feel emotionally connected—not to a one-size-fits-all promise or to each other, but to their choice.
#cx, #cxstrategy, #customerexperience, #uxstrategy, #experiences, #branding, #ship30for30
Tim Bruce retweeted
It happens a lot.
The support rep isn't listening when you explain the reason for your call. They're simply waiting to launch into a script.
#cx, #cxstrategy, #customerexperience, #experiences, #customersupport, #customerservice, #ship30for30
Tim Bruce retweeted
Who's to Say What's Good or Bad? How Our Expectations Create Our Experiences.
#customerexperience, #experiences, #decisionmaking, #ship30for30
Tim Bruce retweeted
To be honest, I don't like to shop. But I still ensure my family is well-stocked with the basics. One of those "basics" is maple syrup.
#customerexperience, #entrepreneurship, #ship30for30
Tim Bruce retweeted
Customers do not use logic to make decisions. They use logic to support decisions they already want to make.
Tim Bruce retweeted
This is not about asking customers to react to an interaction by choosing a smiling or frowning face.
Tim Bruce retweeted
We move inside a daily space, and engage in international spaces. It seems much more than a cool trick to be able to draw it all.
Tim Bruce retweeted
To be creative, you don't need to be an artist.
To lead a creative life you need to C.O.D.E.
I've studied dozens of creative people whose lives revolve around these 4 simple habits.
Read here or see the drawing below
@ship30for30 #ship30for30
@Nicolascole77
