Humble Seller (@amazonseller123) header
Humble Seller (@amazonseller123) profile picture

Just a humble Amazon seller trying to pay our bills. Selling 15+ years, ship three quarters of a million orders per year through FBA. Lots of Amazon scars.

Austin, TX
Joined May 2014
Replying to @amznsellerhelp
@amznsellerhelp @AmazonHelp Are you aware the the new program you basically forced all sellers to use… AWD… is a complete trash pile? The program has completed failed sellers. Let me explain…
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Just a little follow up here… @amznsellerhelp wasn’t helpful. They told us just to open a case a wait. Come on. You lost a container 6 weeks ago and you’ve provided no information and no way to resolve this. This is why Amazon sellers are don’t trust Amazon.
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FYI @ajassy @dharmeshmehta Your new program AWD is not going great. You lost one of our containers six weeks ago and we still can’t get any straight answers. How do we get a real response so we can plan for this loss?
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We delivered a full container to your warehouse six weeks ago and it has yet to be received. You promised 14 days…
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We’ve opened more than ten cases and you have provided zero information. This will cost our company over 400k in sale and cause significant financial hardship to me and my team. Will you reimburse us for your mistake?
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Hey @amznsellerhelp , we've been working with your team for months...but Amazon can't get out of its own way. Your Subscribe and Save program is great in theory, yet Amazon has fallen flat on it's face in the execution. #AmazonFBA 1/4
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Dozens of support cases have yielded no success and none have cited a specific reason for ineligibility. We'd love to show you your data! Customers want to subscribe but you won't let them? 🤔 #AmazonFBA @darmesh @amazonhelp" 4/4
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Example: Product 1 - sells 5,000+ units/month. Amazon allows only 4 out of 10 child variations to be subscribed. Yet non-eligible variations are top sellers, fully stocked, 4.7+ stars, meet ALL criteria. Why? 3/4
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If someone on your team would think about this for 10 seconds...you would realize that your S&S system is not serving customers. In our case, it's preventing customers from getting what they have demonstrated they want. 2/4
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