AI-Powered Support platform, built for teams that support customers & employees on Slack. Web: https://xitter.cf/t.co/m4wLk5BUwD or community: https://xitter.cf/t.co/rexShc0kQC
Joined June 2021
- Tweets359
- Following47
- Followers380
- Likes108
ClearFeed retweeted
A founder's guide to picking your first customer support tool - how support evolves from Seed to Growth Stage, what to look for in Slack-first B2B support.
#startups #customerexperience...Show more
ClearFeed retweeted
ChatGPT is now pulling 32% of citations from help centers
huge day for customer support
our outdated docs can now confuse customers without us even getting involved
looks like reddit is almost wiped from chatgpt sources
the query fanout changes had a big impact
and the past couple of days it seems to be almost completely removed from prompt responses
promptwatch.com/data/reddit-…
ClearFeed retweeted
Hats off. Please try @clearfeedai to reply to all those customer channels from one. Will save a ton of time and pain.
ClearFeed retweeted
Closed 200 customer tickets today.
Solved zero.
It's about the numbers, not the feelings.
#toughdayatwork
ClearFeed retweeted
Nagging engineers to fix Dependabot alerts doesn't scale. So we @clearfeedai made it block their own PRs once an alert blows the SLA. Backlog started dropping without anyone playing reminder-bot. Open source, runs on GitHub Actions: github.com/clearfeed/watchto…
ClearFeed retweeted
Discord can work for community, but support is different. Once customers expect answers, you need ownership, SLAs, and a trail outside the chat scroll. That's basically the gap @clearfeedai is built for.
ClearFeed retweeted
AI cost control is hot topic. By co-incidence - spent a couple of weekends buiding an internal tool & running benchmarks on some use cases across a few providers.
tldr; easy to get 50-80% cost OR latency wins. prompt-tuning important. Blog here:
clearfeed.ai/blogs/less-open…
ClearFeed retweeted
How do you turn a "boring & unsexy" problem into a global SaaS? 🔥
On the latest ClearFeed Podcast, @grease_ , co-founder of @sprintoHQ shares:
-Early product bets that shaped Sprinto
-Using AI to automate a high-cost service
-Scaling a 350+ remote team
-Long-term co-founder partnership
Full episode: youtube.com/watch?v=1cEyalzT…
#startup #AI #Entrepreneurship #Tech
ClearFeed retweeted
We just shipped my favorite feature of the year. @clearfeedai was always very good at monitoring 100s of channels and bringing their threads into one. But it was still a chronological view.
Now it can use #Slack Lists to show a zillion chats in a dashboard inside Slack itself.
ClearFeed retweeted
Hi @rywalk - @astronomerio is a great customer. Building @clearfeedai - support stack for companies who use Slack and MS Teams heavily.
ClearFeed retweeted
Clearfeed has significantly improved our support operations through its seamless integration with Slack.
It allows us to manage tickets directly within channels, streamlining communication and reducing response time. xitter.cf/clearfeedai/status/198…
NEW: Your past Support tickets are now a powerful knowledge source for AI-powered Answers.
Now, ClearFeed's AI Agents can:
-Generate answers from past tickets
-Combine context from docs, wikis & more
-Control what’s indexed
Full blog: clearfeed.ai/blogs/ai-powere…
#CustomerSupport #CustomerService
ClearFeed retweeted
Credit where it is due. I just realised that we have been using @clearfeedai in our Slack for 3 years now. Stil delivers value everyday. Just as it should be.
ClearFeed retweeted
We have been onboarding customers briskly @clearfeedai - and I casually checked how many #Slack Connect channels we have with customers recently.
500+
Sounds batshit crazy - but it's something we love. Wrote a blog on our setup & how we have been able scale so far. Link below.
ClearFeed retweeted
I have been waiting for this feature from @clearfeedai for a long time. We work with hundreds of customers from one #Slack channel - but it's difficult to find old threads.
Now we can just run a natural language query and it converts it into filters on threads in Slack. Boom.
ClearFeed retweeted
Support - both internal employee and customer - is moving to Slack big time. People just don't want to go to some other tool.
Happy to be helping many teams make this happen with @clearfeedai
ClearFeed retweeted
We are drowning in #Slack noise. Can't imagine adding 100 more channels! But #customers love it. What to do?
In last 12 months - we have onboarded 100s of customers on Slack with @clearfeedai & can't imagine life differently now. Great chat on CX podcast with Alex.
ClearFeed retweeted
Explaining what we do at ClearFeed through a video meme. This is the way!
(cue: The Mandalorian theme)
#CustomerExperience #customersupport