Information on BPO, Outsourcing, Contact Centers, Customer Service, Omni Channel, Virtual Agents, Web Self Service, Live Chat, IVR, and General Technology. #CX
NY, Toronto, Hong Kong, India.
Joined December 2008
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Sandra Bosela moderates #Investing in #Innovation session w Salil Munjal @tombirch @LaCDPQ @ruffoloj @OMERSVentures @achung #OPTrustSummit
Nigeria: NAITEOC Sees Outsourcing Creates Five Million Jobs for Nigerians - AllAfrica.com: Nigeria: ... bit.ly/2ecKyM0
Call center ramps up hiring following acquisition - Sioux Falls Argus Leader: Sioux Falls Argus LeaderCall ce... bit.ly/2fCTKhR
FairPoint Releases New Cloud Contact Center White Paper - Telecom Reseller (press release): FairPoint Release... bit.ly/2exWyIQ
Inside Savannah's 311 Call Center - WTOC: Inside Savannah's 311 Call CenterWTOCIt's the go-to agency whenever... bit.ly/2fCmibq
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NAITEOC sees outsourcing creates five million jobs for Nigerians 19 hours ago - Guardian: GuardianNAITEOC see... bit.ly/2eRS17r
Snapshot of Japanese Pre-Clinical Outsourcing Market 2016 - Research and Markets - Business Wire (press relea... bit.ly/2feLfoZ
Outsourcing is en vogue - The Current - The Student-Run Newspaper of Nova Southeastern University. (satire) (... bit.ly/2ewTKvE
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'Yes on 97' folks outsourcing work? - The Register-Guard: 'Yes on 97' folks outsourcing work?The Register-Gua... bit.ly/2ewlK2q
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Research report explores the retail banking: trends in contact center automation; vertical and technology tre... bit.ly/2f9yNbF
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BroadSoft Positioned By Gartner as a Visionary in Magic Quadrant for Contact Center as a Service, North Ameri... bit.ly/2f9yhL2
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FairPoint Releases New Cloud Contact Center White Paper - EIN News (press release): FairPoint Releases New Cl... bit.ly/2f9whCj
Outsourcing Stocks Earnings Slated for Nov 2: ADP, G, TTEC - Nasdaq: Outsourcing Stocks Earnings Slated for N... bit.ly/2e9H50G
The Modus Operandi Of The Multi-Million Dollar Mira Road Call Center Scam - BloombergQuint: BloombergQuintThe... bit.ly/2fz9l1Z
Consumers should still keep vigilant after crackdown on tax fraud call center - KHON2: KHON2Consumers should ... bit.ly/2f7qBsr
NYC Board of Elections Call Center Goes Dark Ahead of Absentee Ballot Application Deadline - WNYC: WNYCNYC Bo... bit.ly/2fyPrUK
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Goldman Sachs Said Outsourcing Dark Pool Operation to Nasdaq - Bloomberg: BloombergGoldman Sachs Said Outsour... bit.ly/2eNSkjz
IRS phone scam takes a hit, but don't let your guard down - The Telegraph: The TelegraphIRS phone scam takes ... bit.ly/2e6AbJx
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CUSO call center introduces new leader - CUinsight.com (press release): CUSO call center introduces ... bit.ly/2f2n2Gh
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Delta Premium Sales and Service Customer Engagement Centers Earn JD Power Certification for Third - PR Newswi... bit.ly/2f624Ea