@itSMFSA

The IT Service Management Forum (itSMF) South Africa is part of the world-wide movement supporting Service Management

 South Africa
itsmf.org.za
Joined March 2009
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itSMF SouthAfrica retweeted
Fustbariclation@fustbariclation2 Apr 2019
Replying to @dougtedder
The link doesn’t work for me either.. I agree, though, since #ITIL4 incorporates #ServiceGovernance, it enables #ESM. For success #Service #Governance is the necessary #umbrella for #Enterprise #Service #Management. #ITIL #VeriSM #ITSM – at Cape Town, South Africa
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itSMF SouthAfrica retweeted
Fustbariclation@fustbariclation19 Mar 2019
Excellent stuff! The same principles based approach is the core of modern #governance, now, as #ServiceGovernance, at the heart of #ITIL4. It is wonderful to have this as #OpenSource - I'd not seen it before. #VeriSM #ITSM #management #digital #digitaltransformation #change
Niels Pflaeging@NielsPflaeging19 Mar 2019
Replying to @theitskeptic
I think the cornerstones of such approaches can only be described in a set of principles, such as the one in this paper: slideshare.net/npflaeging/se…
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itSMF SouthAfrica retweeted
Service Design@design_est_tout5 Dec 2018
#Design is like bathing. You can do without it for a while, but soon people start to notice. #Design #governance #service #itsm #bathtime #ServiceGovernance
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itSMF SouthAfrica retweeted
Service Design@design_est_tout26 Jan 2018
#Design applies innovation & creativity under constraints to deliver value by designed services #ServiceGovernance #Governance #Value #risk xitter.cf/kevinbehr/status/95694…
Kevin Behr 🌻@kevinbehr26 Jan 2018
modulation of constraints is kind of a big thing when managing with teams
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The review of 'Collaborative Consulting' by Ivor Macfarlane: ow.ly/fPrB30hYagl #consulting #Collaboration #Service_Management #negotiation #TSO #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative @TSOSolutions
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Service Governance is the key - if you try to drive #ESM (#Enterprise #Service #Management) bottom-up, it fails. The #board, the #governing #body must own the #digital #transformation. #ServiceGovernance #ITSM #VeriSM @VeriSM_Global #Mesh #Value / #Risk
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Yes, you can sail without a compass, GPS, or a map, but you'll get lost & the voyage will take longer. Yes, you can run a business without Service Governance, it will be much more difficult navigate towards value. #Governance #Services #ServiceGovernance #ServicePortfolio #ESM
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Sound #Governance requires #Design at it’s heart. #ServiceDesign is the heart of #ServiceGovernance. #Governance #Consulting #Service xitter.cf/governservices/status/…
Service Governance@governservices22 Aug 2016
Service Governance & Collaborative Consulting; ideal companions. #Governance #Consulting #Consultant #servicemanager
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itSMF SouthAfrica retweeted
Fustbariclation@fustbariclation8 Nov 2018
It is important that #VeriSM is understood to #complement & #enrich, not to replace, other #frameworks. #ServiceManagement #Service #Value #ServiceGovernance #Governance #ITSM #ISO20000 #ISO2k #ITIL #Management #Mesh
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Service governance delivers #organisational #value using a #service #portfolio #ServiceGovernance #Governance #Services #Digital #DigitalAwareness #DigitalTransformation #Director #ESM #ServicePortfolio #Sustainability #Value #VeriSM @AXELOS @TSO
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Interested in being a #trusted #advisor? See this review of 'Collaborative Consulting' by Ivor Macfarlane: ow.ly/fPrB30hYagl #consulting #Collaboration #Service_Management #negotiation #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative
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Collaborative techniques needed for ethical consultancy get: "Collaborative Consulting" ow.ly/DYym30hY8ED #consulting #Collaboration #Service_Management #negotiation #TSO #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative @TSOSolutions
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The #itSMF South Africa is an association again, no longer a not-for-profit company. #itSMFsa #ServiceManagement #ServiceGovernance #devops
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SMEXA2016 Session 1 youtu.be/qonXCv1qn0Y @itsmfsa #SMEXA2016
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#SMEXA2016 presentations &recordings available at the link below. Thanks again to all our speakers and sponsors. ow.ly/zOMQ306ryJt
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Find all the sessions from #SMEXA2016 here: itsmf.org.za/index.php/2013-… #itSMF16 #itSMF #itsm #itil #devops #CyberSec #SMEXA
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Thank you all for joining our new platform for #SMEXA2016 We will publish all 3 sessions within the next few days. @itSMFSA @adriaan_tdsa
The BRM is a navigator, connector and orchestrator in business @thinkITIL_ITM @itsmfsa #SMEXA2016
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The BRM is a navigator, connector and orchestrator in business @thinkITIL_ITM #SMEXA2016
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Andre from Pink Elephant shares more about Business Relationship Management@thinkITIL_ITM
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