@medenhofer

Open Source professional and geek. Also known as #OTRS and #Zammad inventor. ;) Entrepreneur and Advisor for open source people in need.

edenhofer.de/
Joined November 2010
  • Tweets235
  • Following283
  • Followers319
6Media
Replying to @RoyKaldung
@RoyKaldung @frank_zabel Das waren noch Zeiten. ;) #OTRS 1.1 ist genau 10 Jahre alt. #Nostalgie ,)
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Martin Edenhofer retweeted
Zammad HQ@zammadhq11 May 2023
📣 Calling all beta testers Join our beta testing team and be one of the first to experience next version of Zammad 🚀  Special highlight: the new version comes with a MobileView 📲🥳 Be part of our journey 👉 community.zammad.org/t/becom… #opensource #softwaretesting
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Martin Edenhofer retweeted
Zammad HQ@zammadhq26 Mar 2021
It's here! 🥳 #Zammad 4.0 is a #majorrelease and brings you new #integrations for @gitlab, @github, @grafana and @elastic Kibana! Plus a long awaited feature for tagging users/watching tickets and better responsive design. 😮 Enjoy! zammad.com/en/releases/zamma…

Major Release: Zammad 4.0

Mentions / Watch feature | Integration with Grafana / Kibana | Integration with GitLab / GitHub | Improved Responsive Design | Discover Zammad 4.0

zammad.com
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Martin Edenhofer retweeted
Zammad HQ@zammadhq1 Feb 2021
Wondering what it's like to work at Zammad? Johanna Kiefer, our Head of Sales & Support, is giving you an exclusive peek behind the scenes! 🧐 zammad.com/en/blog/diary-joh…

Diary: Johanna, Head of Sales & Support | Zammad Blog

What is it like to always work remotely? | What does a Head of Sales and Support do? | Find out with our colleague Johanna Kiefer | Zammad Blog

zammad.com
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Martin Edenhofer retweeted
Geeker's Digest@GeekersDigest7 Feb 2021
The surprising end of the #opensource ticket system #OTRS CE (community edition) leaves users baffled. This was not foreseen. Users are required to use a #fork or change their ticket system completely. geekersdigest.com/the-end-of…

The end of OTRS Community Edition - but here comes Znuny (and other forks)! - Geeker's Digest

OTRS AG, the company behind OTRS, announced the end of OTRS Community Edition. Although an open source bummer, there are OTRS forks around.

geekersdigest.com
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I use this function myself and love 😻 it every day. It's a pleasure to be able to cast the customer directly by name. And all open tickets will be shown immediately! 🙂 🎉🥳 #zammad #placetel #voip #custserv #awesome
Placetel@Placetel7 Dec 2020
Zammad ist eine Helpdesk & Support Software. Die @zammadhq-Integration liefert alle Kundendetails schon vor Annahme des Anrufs. Zudem erlaubt sie in Echtzeit zu sehen, welche Kunden gerade anrufen und wer gerade telefoniert. 👉 placetel.de/zammad-integrati…
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Martin Edenhofer retweeted
Zammad HQ@zammadhq16 Nov 2020
This is it! 🥳 Are you ready to be wowed? Check out our amazing new website and let us know what you think! 🎈 ➡️ Zammad.com ⬅️ #redesign #newwebsite #branding #design #Zammad
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Martin Edenhofer retweeted
Zammad HQ@zammadhq22 Sep 2020
#Zammad 3.5 with 🔐 Easier Process for Deleting a User Offers Additional Data Security (for e. g. #DSGVO or #CCPA) and 🔄 Agents can now also be Customer (and Vice Versa) is out zammad.com/news/release-3-5 Thanks to our feature sponsors! 🎊📣🎈

Release Notes | Zammad 3.5

Easier process for deleting a user | The possibility of acting as both a customer and an agent | Zammad 3.5

zammad.com
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Martin Edenhofer retweeted
Zammad HQ@zammadhq29 Jul 2020
An interesting report from @adfinis about the selection of your helpdesk system and feature sponsorship of the ServiceNow integration in Zammad (for everybody 🎁🎉) adfinis.com/en/blog/feature-… - #ThankYou - Zammad 3.4 release: zammad.com/news/release-3-4 #zammad #servicenow @servicenow
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Martin Edenhofer retweeted
Zammad HQ@zammadhq15 Jun 2020
#Zammad 3.4 with 🔏 S/MIME-Secure Emailing, 🛡 Google XOAUTH and 💬 ServiceNow Integration is out zammad.com/news/release-3-4 #CTI #custserv #rest #api #HelpDesk #xoauth #ServiceNow #barzahlen #adfinis Thanks to our feature sponsors 📣🎊🎈 @Barzahlen & @adfinis
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Martin Edenhofer retweeted
Zammad HQ@zammadhq3 Dec 2019
#Zammad 3.2 with 💬 Chat enhancements, ✍️ Group-Based Text Macros, External links for additional attributes & SAML authentication is available zammad.com/news/release-3-2 #CTI #custserv #rest #api #HelpDesk #chat #customerchat
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Martin Edenhofer retweeted
DINAcon@DINAconCH18 Oct 2019
#DINAconAwards #DINAconCH 2019 Top Kategorie Best Open Source Project WINNER Zammad zammad.com Das ganze DINAconCH Team gratuliert. Applaus. @General_Francis @hauptstadtkind
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Martin Edenhofer retweeted
Zammad HQ@zammadhq11 Jul 2019
#Zammad 3.1 with ☎️ CTI 2.0 enhancements &✍️ Group-Based Text Modules is available zammad.com/news/release-3-1 #CTI #custserv #rest #api #HelpDesk @sipgateio @Placetel
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Thanks for the flowers! #zammad
Jeroen@kwootman15 Jun 2019
Have been using OTRS for years. Was told about Zammad (@zammadhq). installed it, configured it. I'm sold. This is some very nice helpdesk software!
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#zammad
DataCenter-Insider@dcinsiderde11 Jun 2019
Open-Source #Helpdesk und Support: @Zammad 3.0 wartet mit neuer #Wissensdatenbank auf Datacenter-Insider.de/zammad…

Zammad 3.0 wartet mit neuer Wissensdatenbank auf

Eine von Grund auf neu entwickelte Wissensdatenbank macht den Kern des jüngsten Upgrades des Open-Source Helpdesk- und Support-Systems„Zammad“ aus. Die Knowledge-base soll helfen, den Support...

datacenter-insider.de
Martin Edenhofer retweeted
Zammad HQ@zammadhq6 Jun 2019
Say hello #Zammad Knowledge Base - Zammad 3.0 with brand new Knowledge Base is available now - read more zammad.com/knowledge-base #knowledgemanagement #knowledge #HelpDesk #custserv #FAQ
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Big Thanks @zammadhq,@MrThorstenEckel for the awesome community support for #zammad. You made my day!
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Martin Edenhofer retweeted
Zammad HQ@zammadhq10 Apr 2019
#zammad 🥰
Galina Goduhina@galegod10 Apr 2019
Freddy is still the best, sorry)
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Martin Edenhofer retweeted
sys4 AG@sys4_AG9 Apr 2019
Die sys4 nutzt @zammadhq für Support-Tickets, und @zabbix zum System-Monitoring. Bei uns im Blog hat unser Zabbix-Guru beschrieben, wie man Zammad und Zabbix zur Zusammenarbeit überredet: blog.sys4.de/monitoring-zamm… #monitoring #zabbix #zammad #sys4
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Martin Edenhofer retweeted
Zammad HQ@zammadhq14 Feb 2019
#Zammad 2.9 with 🖼 Attachment Previews & ⏰ Better Notification Timestamps is available zammad.com/news/release-2-9 #custserv #rest #api #HelpDesk
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Martin Edenhofer retweeted
Zammad HQ@zammadhq13 Dec 2018
We’re giving away "one free ticket" to #35c3, the biggest hackers’ conference in #Europe . Just our way of saying #thanks to our incredible community 🙌. Find out more at community.zammad.org/t/35c3-… 👌 #ccc #Hacking #Zammad #thankyou

35C3 – Chaos Communication Congress Giveaway

The 35th annual Chaos Communication Congress is coming up in just two weeks (https://events.ccc.de/category/35c3/), and as our way of saying thanks to our incredible community, we’re inviting one...

community.zammad.org
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