Midas

𝗦𝘁𝘂𝗰𝗸 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼𝗼𝗹𝘀? 𝗟𝗲𝘁’𝘀 𝘁𝘂𝗿𝗻 𝘁𝗵𝗲 𝗴𝘂𝗲𝘀𝘀𝘄𝗼𝗿𝗸 𝗶𝗻𝘁𝗼 𝗮 𝘂𝘀𝗲𝗳𝘂𝗹 𝗻𝗲𝘅𝘁 𝘀𝘁𝗲𝗽. Monetize Spirit’s free 20-minute session with Jules from NovaHive gives you personal help with a focused starting point. No software purchase is required to attend. 𝗖𝗵𝗼𝗼𝘀𝗲 𝘁𝗵𝗲 𝗮𝗿𝗲𝗮 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝘁𝗶𝗺𝗲 𝗼𝗿 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻. Here’s how to prepare for each of the 4 help options: 𝟭.) 𝗔𝗜 𝗖𝗼𝗻𝗰𝗶𝗲𝗿𝗴𝗲 Start with 5 questions or requests your business receives repeatedly. Beside each one, write down the approved answer, the useful next step, and when a person needs to take over. For example: - “Do you cover my area?” needs current service-area information. - “Can you fit us in tomorrow?” needs an availability check before anyone promises a booking. Bring those examples to discuss what an AI Concierge could handle and what should stay with your team. 𝘐’𝘥 𝘳𝘢𝘵𝘩𝘦𝘳 𝘴𝘵𝘢𝘳𝘵 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘤𝘢𝘭𝘭𝘴 𝘺𝘰𝘶 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘵𝘩𝘢𝘯 𝘢 𝘥𝘦𝘮𝘰𝘯𝘴𝘵𝘳𝘢𝘵𝘪𝘰𝘯 𝘵𝘩𝘢𝘵 𝘢𝘯𝘴𝘸𝘦𝘳𝘴 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯𝘴 𝘯𝘰𝘣𝘰𝘥𝘺 𝘢𝘴𝘬𝘴 𝘺𝘰𝘶! 𝟮.) 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗶𝗻𝗴 𝗺𝘆 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 Follow one recent inquiry through your current setup. Where is the original request? Where is the latest update? Can you find who is responsible for the next action? Note the exact place you get stuck. “Our account is a mess” describes the feeling. “We can’t see which inquiries still need an answer” gives us a specific problem to examine. Bring a sample or an appropriately anonymized screenshot. You don’t need to reorganize everything before asking for help. 𝟯.) 𝗧𝗲𝗺𝗽𝗹𝗮𝘁𝗲𝘀 𝗮𝗻𝗱 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 Pick one message or process you repeat. Write down what stays the same, what changes for each customer, and what should happen next. A reusable reply can give you a starting point. An automation needs clear instructions about what starts the process and when it should stop. For a booking invitation, for example, someone booking the call should change what happens next. 4.) 𝗗𝗲𝗰𝗶𝗱𝗶𝗻𝗴 𝘄𝗵𝗲𝘁𝗵𝗲𝗿 𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 𝗳𝗶𝘁𝘀 𝗺𝘆 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 Bring one job you need done, how you handle it now, and the tools you already pay for. Ask what would improve, what you would still need to do, and which costs would remain. A useful fit conversation should leave room for “not the right choice for us.” You’re looking for something that serves your business, not another subscription to justify. 𝗖𝗵𝗼𝗼𝘀𝗲 𝗼𝗻𝗲 𝘀𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝗳𝗼𝗰𝘂𝘀 𝗿𝗮𝘁𝗵𝗲𝗿 𝘁𝗵𝗮𝗻 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝘀𝗼𝗹𝘃𝗲 𝗮𝗹𝗹 𝗳𝗼𝘂𝗿 𝗮𝗿𝗲𝗮𝘀 𝗮𝘁 𝗼𝗻𝗰𝗲. 𝘼𝙛𝙩𝙚𝙧 𝙩𝙝𝙚 𝙢𝙚𝙚𝙩𝙞𝙣𝙜, 𝙮𝙤𝙪’𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚 𝙖 𝙛𝙧𝙚𝙚 𝙜𝙪𝙞𝙙𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙞𝙯𝙚𝙙 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨! Business-specific setup and testing may require more time; software, usage, and any optional further services are separate. Reply with NOVAHIVE for the page with the details and a way to request your free 20-minute session. Tell us which area you’d like help with. You can bring the problem in ordinary language. We’ll start there.

𝗪𝗿𝗶𝘁𝗲 𝗰𝗹𝗲𝗮𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝘁𝗵𝗮𝘁 𝗿𝗲𝗮𝘀𝘀𝘂𝗿𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝗯𝗮𝗰𝗸, 𝘀𝗼 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲𝘆 𝗱𝗼𝗻’𝘁 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗰𝗵𝗮𝘀𝗲 𝘆𝗼𝘂 𝗳𝗼𝗿 𝗮𝗻𝘀𝘄𝗲𝗿𝘀. I’ll help you turn your project notes into a message that answers “Where do things stand?” and makes the next step clear. We’ll use AI for the draft and confirmed facts for the substance. 𝟭.) 𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝘄𝗵𝗮𝘁 𝗵𝗮𝘀 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗰𝗵𝗮𝗻𝗴𝗲𝗱. Gather what is completed, what remains underway, and anything waiting on a decision. Check uncertain details with the person doing the work. “Nearly finished” and “finished” mean different things to someone planning around your delivery. Keep that distinction in the update, even when the more confident version sounds nicer. 𝟮.) 𝗔𝗻𝘀𝘄𝗲𝗿 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗻𝗲𝘅𝘁 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀. Organize the message around: - What has changed since the last update? - What happens next? - Is anything needed from the customer? “We’re working hard on your project” tells me you’re busy. I’d also like to know what’s happening with my project! Include enough detail for the person to understand progress or make the next decision. 𝟯.) 𝗚𝗶𝘃𝗲 𝗔𝗜 𝗮 𝗽𝗿𝗲𝗰𝗶𝘀𝗲 𝗱𝗿𝗮𝗳𝘁𝗶𝗻𝗴 𝗷𝗼𝗯. Try: "Draft a customer project update of no more than 120 words. Explain completed work, the next step, and any action needed from the customer. Use only the supplied facts. Keep proposed dates separate from confirmed dates. List missing information in an internal checklist below the draft." Resolve that checklist before sending the customer section. Here’s a fictional example: "Your first 2 page layouts are ready to review. The mobile adjustments are still underway. Please send your feedback through the review link by Wednesday, as agreed. Jo will use it for the next revision. Your next update is scheduled for Thursday afternoon." Check every number, date, link, and commitment against the actual project. 𝟰.) 𝗠𝗮𝗸𝗲 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝘂𝗽𝗱𝗮𝘁𝗲 𝘀𝗼𝗺𝗲𝗼𝗻𝗲’𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆. Agree on a useful update rhythm with the customer and assign the person who will send it. If progress is waiting on something, explain what is pending and what happens next. Don’t manufacture an achievement just to have something cheerful to report. An accurate update can still be reassuring when it shows that someone knows what needs attention. And please check that the approved message was actually sent. A lovely draft sitting in a folder isn’t keeping anyone informed! Try this on your next 𝟯 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝘂𝗽𝗱𝗮𝘁𝗲𝘀. Notice which questions customers still ask and whether you can answer them sooner next time. “𝘐 𝘬𝘯𝘰𝘸 𝘸𝘩𝘦𝘳𝘦 𝘵𝘩𝘪𝘯𝘨𝘴 𝘴𝘵𝘢𝘯𝘥, 𝘢𝘯𝘥 𝘐 𝘬𝘯𝘰𝘸 𝘸𝘩𝘢𝘵 𝘩𝘢𝘱𝘱𝘦𝘯𝘴 𝘯𝘦𝘹𝘵.” 𝙏𝙝𝙖𝙩’𝙨 𝙩𝙝𝙚 𝙘𝙤𝙣𝙛𝙞𝙙𝙚𝙣𝙘𝙚 𝙬𝙚’𝙧𝙚 𝙝𝙚𝙡𝙥𝙞𝙣𝙜 𝙮𝙤𝙪 𝙜𝙞𝙫𝙚 𝙩𝙝𝙚𝙢.

𝗟𝗲𝘁’𝘀 𝗴𝗲𝘁 𝘆𝗼𝘂 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗻𝗮𝗶𝗹 𝘁𝗵𝗲 𝘀𝗮𝗹𝗲𝘀 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘆𝗼𝘂’𝘃𝗲 𝗯𝗲𝗲𝗻 𝗵𝗼𝗽𝗶𝗻𝗴 𝗻𝗼𝗯𝗼𝗱𝘆 𝗮𝘀𝗸𝘀. I’ll show you how to use AI to practice answering a customer’s concern fully so its resolved and they feel confident to move forward with you. For this exercise, the customer says: “We tried automation once. It created more work.” 𝘛𝘩𝘢𝘵 𝘥𝘦𝘴𝘦𝘳𝘷𝘦𝘴 𝘢 𝘳𝘦𝘢𝘭 𝘤𝘰𝘯𝘷𝘦𝘳𝘴𝘢𝘵𝘪𝘰𝘯. 𝟭.) 𝗚𝗶𝘃𝗲 𝘁𝗵𝗲 𝗿𝗲𝗵𝗲𝗮𝗿𝘀𝗮𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗲𝘁𝗮𝗶𝗹𝘀 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵. Supply your actual offer, what it includes, its limits, and the prices you’re ready to discuss. Use a fictional buyer situation rather than private customer information. In our example, the buyer runs a small service business and is concerned about setup and maintenance. We’re practicing how to understand that concern and explain the relevant help. 𝟮.) 𝗔𝘀𝗸 𝗔𝗜 𝘁𝗼 𝗽𝗹𝗮𝘆 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝗻𝗲 𝗲𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗮𝘁 𝗮 𝘁𝗶𝗺𝗲. Try: "Role-play a prospective customer in the situation below. Start with the stated concern. Respond to one message at a time and don’t automatically agree with me. After 5 exchanges, stop. Review whether I understood the concern, explained the offer accurately, and proposed an appropriate next step. Flag promises unsupported by the offer details." Respond as you would in a real conversation. Don’t aim for a perfect paragraph. Practice finding out what the person needs to know. 𝟯.) 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘄𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝗲𝗱 𝗯𝗲𝗳𝗼𝗿𝗲 𝗲𝘅𝗽𝗹𝗮𝗶𝗻𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻. A useful first question could be: “Which part created the extra work: setting it up, keeping it running, or correcting what it produced?” 𝙇𝙚𝙩 𝙩𝙝𝙚 𝙖𝙣𝙨𝙬𝙚𝙧 𝙜𝙪𝙞𝙙𝙚 𝙮𝙤𝙪. Then check your understanding: “𝗦𝗼 𝘆𝗼𝘂𝗿 𝗺𝗮𝗶𝗻 𝗰𝗼𝗻𝗰𝗲𝗿𝗻 𝗶𝘀 𝘄𝗵𝗼 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝘀 𝗶𝘁 𝗮𝗳𝘁𝗲𝗿 𝘀𝗲𝘁𝘂𝗽. 𝗛𝗮𝘃𝗲 𝗜 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗼𝗼𝗱 𝘁𝗵𝗮𝘁?” Now you have a particular concern to address using the actual terms of your offer. I wouldn’t want to give someone a beautiful explanation of faster setup when they’re worried about six months of maintenance! 𝟰.) 𝗥𝗲𝘃𝗶𝗲𝘄 𝗵𝗼𝘄 𝘄𝗲𝗹𝗹 𝘆𝗼𝘂 𝗵𝗲𝗹𝗽𝗲𝗱 𝘁𝗵𝗲𝗺 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱. Look for 𝟯 𝘁𝗵𝗶𝗻𝗴𝘀: Did you understand the concern before recommending anything? Did you explain the relevant help without adding promises? Did the next step fit their situation? Read the exchange yourself. Treat the AI’s feedback as something to consider, not a verdict on your ability. Try another round with a different concern, such as timing or whether the service fits the job. A chatbot agreeing to buy isn’t the result we’re measuring. The useful result is being better prepared to listen, explain, and help a real customer.