Marketer, Rainmaker, Customer Success Maker, Entrepreneur, and Bon Vivant. Founder of A6 Group (https://teapaw.org/t.co/G2fM7w5yZV)
San Francisco, CA
Joined September 2009
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Your CS team is delivering value. Your customer's CFO has no idea.
That's a CLG problem.
Check out our new framework and maturity model for CCOs.
👉 zurl.co/GUENa
#CustomerLedGrowth #CustomerSuccess #B2BSaaS
Gartner predicted that by the end of 2025, 30% of GenAI initiatives will have been abandoned after proof of concept. Teams getting value do this:
• Remodel knowledge creation• Embed AI into daily workflows
• Drive adoption through culture
👉zurl.co/whRFV
Jon Miller’s 16 B2B GTM predictions for 2026 are worth your time. Three that matter:
• Public intent data commoditizes. Proprietary signals create alpha.
• Martech shifts to signal-based orchestration.
• AI uncertainty accelerates.
👉 zurl.co/kPZ0e
CX shifts from interfaces to behavior. GTM shifts from channels to embedded distribution. AI moves into decisions, pricing, and product design. If you still design for clicks and funnels, you fall behind. zurl.co/GHZRz
Your Flywheel is a Fantasy.
B2B buyers don’t follow our pretty journeys, still not optimized from the customer perspective. That’s why “satisfied” customers still churn.
The only fix: rebuild the journey around measurable value, with AI.
Full piece 👇
zurl.co/PyK77
CEOs aren’t pulling back on AI in 2026!
🔹 68% plan to increase AI spending
🔹 53% of investors want AI payoffs in <6 months
🔹 67% say AI will add entry-level roles
👉 zurl.co/UKVEK
AI won’t give you a lasting moat. Humans will. MIT lays out why creativity and passion still drive sustainable advantage.
My take: move fast on AI, invest in people, build hard-to-copy moats, and innovate where AI can’t. zurl.co/qvNSX #AIStrategy #CompetitiveAdvantage
SEO is quietly collapsing, and AI engines could become your best SDR. Most CMOs aren’t ready. This post offers an executive perspective and a practical playbook for 2026. 👉 zurl.co/MRjTt #SEO #AIO #GEO #AEO
Professor Ken Ono, 57, watched AI solve advanced math at a level that made him rethink his career. So he left academia to work for a 24-year-old founder. If you are in your 50s and see AI disruption coming, don’t watch from the sidelines. Be part of it! zurl.co/aqdHL
Great MIT Sloan piece on virtual boards. I’ve used my own for a year now, starting with the free “Board of Titans” GPT. It’s great for everyone: small business owners, founders, VPs, aspiring leaders etc. Leveling the playing field! zurl.co/BXqsN
Every marketer is losing sleep over the great displacement of SEO by GEO/AIO. But it’s not just organic search. Thanks to AI summaries, your Search Ads are getting pushed below the fold, and SEA is taking a hit. Good analysis in zurl.co/7emID #SEO #GEO #AIsearch
hey @DocuSign! Switched to free account, and you keep charging my CC. No way to reach support since it is a "free account"..... help me!
Great principles, though I am skeptical of our government(s)' ability to apply. Let's hope they don't ruin AI Innovation. #AI #Regulation
AI innovation is essential for our future. Here are 10 principles to ensure regulation doesn't stifle progress: datainnovation.org/2023/02/t… #AI #Regulation #Innovation
Only in california can you be at a conference where a speech on cannabis investment is directly followed by a keynote by the FBI.
Olivier Delerm retweeted
@FrenchTouchConf #LFTCSF 'We made a lot of money in the silicon valley and what did we do with it? We solved our own problems. We forgot to look at the rest of the world' #techforgood – at San Francisco, CA
Great state of the union for La French Tech. lnkd.in/g_enD3t
Yeap! #sales #marketing alignment is recipe for growth. @juanblanco76 inc.com/john-white/need-to-s… via @Inc
Olivier Delerm retweeted
"The most important marketing role you haven't heard of (yet): The People Marketer" linkedin.com/pulse/most-impo… by @jeannieymullen on @LinkedIn
Great #Blockchain presentation by @dionlisle at #svfintech17 on where the opportunities are. teapaw.org/dyobs/status/869680283…
