Someone pinch me: New Brunswick is the 1st in Canada to do a province-wide rollout of Patient AI for healthcare journeys (e.g. surgery, chronic care.) - and it’s powered by @SeamlessMD! 9 takeaways from the stories that have come out of our amazing partners @HorizonHealthNB and @VitaliteNB leading this rollout: 1/ Horizon Health Network and Vitalité Health Network, the province’s two health authorities, have both launched Seamless Answers: a clinician-approved AI assistant that gives patients answers 24/7, inside the SeamlessMD app their patients already use for their care journey. 2/ Patients across heart failure, heart surgery, orthopedics, maternity, colorectal, gynecologic oncology, pancreas surgery, liver surgery,  and hepatopancreatobiliary journeys can now ask a Conversational AI questions like “when can I remove my dressing?” or “is this symptom normal?” and get an instant answer. 3/ Patients were already asking ChatGPT about their care journey- but ChatGPT knows nothing about the clinical pathway their care team put the patient on and could provide instructions that conflict - creating a safety risk. With Seamless Answers, patients receive immediate, appropriate answers. 4/ Already 650+ patients across New Brunswick have asked the AI nearly 2,000 questions! 5/ 65% of patient questions at Vitalité come outside regular business hours, mostly at night and on weekends. That is when clinics are closed and when patients are most likely to feel stuck. Seamless Answers is clearly addressing a need. 6/ For patient safety, the AI uses Retrieval-Augmented Generation (RAG) to answer only from each health authority's clinician-approved education library in SeamlessMD, not the open Internet. Every answer cites its source with a link to the original document.  7/ The AI understands and responds in multiple languages - eg perfectly bilingual English and French for citizens in New Brunswick. 8/ For anything out of scope where the AI does not have relevant content for, it appropriately directs patients back to the care team. 9/ 94% of patients at both Horizon and Vitalité who tried the AI found it helpful. Thank you to Horizon Health Network and Réseau de santé Vitalité for the courage and conviction to lead the way with clinically appropriate AI for patient care. Grateful for SeamlessMD to be your partner on this journey! It’s only by partnering with healthcare teams - not circumventing them - that AI can go beyond consumer health education and move the dial on outcomes like reducing ED visits and readmissions.

Every year an investor asks me: “SeamlessMD has incredible results improving patient outcomes. Why the heck isn’t this standard of care everywhere?” I hate this question - not because it’s a bad one, but because it’s a painful one I ask myself privately every single month. Relative to most Health Tech innovations, we’re doing reasonably well. 50+ studies and evaluations showing reduced length of stay, readmissions, ED visits, mortality, costs, etc. Integration partnerships with Epic, Oracle, MEDITECH. Deployed at many hospitals and health systems, across everything from surgery to oncology to chronic care. Yet… not adoption at the scale of an Abridge, LeanTaas or Vizai (kudos to them and others who have scaled massively - so hard to do in Health Tech!). It’s not a single factor, but a mix of the following: → Just plain lack of awareness: if a health system IS looking for digital care journeys, are they aware of SeamlessMD? → Misalignment with strategic priorities: increasing revenue and decreasing clinician burnout continue to take priority over improving clinical outcomes. It’s not that improving outcomes isn’t on the list… it’s just usually much lower right now. → Patient impact is less immediately visible: a physician who uses an AI scribe feels the magic immediately. A patient who goes home with @SeamlessMD and feels the magic of being navigated through their care? No clinician or executive feels that “magic” personally or immediately - it only shows up months later when we demonstrate reductions in LOS, readmissions, etc. - and even then, it doesn’t create a daily magic moment for staff inside the health system walls. The last one is particularly tough because you could turn SeamlessMD off, and no one realizes the pain - until months later when they measure outcomes again and they’ve gotten worse. Not like an AI scribe where if you turn it off, perhaps a dozen doctors come knocking on your CMIO door with complaints by the end of the day. So I’ve come to believe what we’re doing with digital care journeys - navigating patients with reminders, education and symptom monitoring for any condition, procedure or treatment - requires us to evangelize a movement. But I’ve seen too much good this innovation has done to not do everything possible to keep supporting this movement. To push it up the priority list. To ensure every health system who is thinking about digital care journeys hears about SeamlessMD. I’ve been in this for 13+ years… and unfortunately for healthcare, I still haven’t found something better to do! P.S. If your health system is looking for EHR-integrated care journeys with reminders, education and symptom monitoring across ortho, cardiology, women’s health, chronic care, oncology - you name it - give us a shout at @SeamlessMD. And if you prefer to use Epic Care Companion? No sweat - we’re Epic’s only Toolbox partner for Care Companion content 😀