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River Sloane (@rivsloane) profile picture

River Sloane

@rivsloane

Chief Education Officer @HelpDocs. I write code and draw animals. they/them enby 🏳️‍🌈

 Lisbon, Portugal
Joined February 2009
  • Tweets5.6K
  • Following3.2K
  • Followers1.6K
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Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)Photo by River Sloane (@rivsloane)
River Sloane retweeted
HelpDocs (@HelpDocs) profile picture
HelpDocs@HelpDocs23 Feb 2023
Using Asana for your company to-do list? Use their Form feature and embed them directly into your HelpDocs articles. #10secondtips
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River Sloane retweeted
sad sad mommy (@noahsarca) profile picture
sad sad mommy@noahsarca16 Feb 2023
i love the quebec pet allowances they are so silly it’s like a riddle
Image from sad sad mommy (@noahsarca)
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I took GPT-3 for a spin to see if it could be used for technical writing. Here's what I found 👇 blog.helpdocs.io/gpt-3-for-t…
GPT-3 for Technical Writers—Friend or Foe?

GPT-3 for Technical Writers—Friend or Foe?

GPT-3 is a tool that's creating a lot of buzz. How can it be used for technical writers and is it a threat we should be worried about?

blog.helpdocs.io
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River Sloane retweeted
HelpDocs (@HelpDocs) profile picture
HelpDocs@HelpDocs3 Jan 2023
New year, new SaaS? If you're creating something special in 2023, we've just published the guide for you to keep your support volume low 💖 buff.ly/3IlGKKb
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River Sloane retweeted
HelpDocs (@HelpDocs) profile picture
HelpDocs@HelpDocs16 Dec 2022
Are items flying off the shelves for your eCommerce store? Good for you 😌 Maybe not so good for your customer support team, though. Give them a helping hand with some tips & tricks to reduce that ticket volume 👇
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i'm still standin
Image from chuck ☀️🐦 (@charlubby)
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River Sloane retweeted
Dan Hollick (@DanHollick) profile picture
Dan Hollick
@DanHollick14 Sep 2022
Ever wondered how a QR code works? No, me neither but it's low-key fascinating. (Warning, there is some extremely nerdy shit here.👇 )
Image from Dan Hollick (@DanHollick)
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River Sloane retweeted
HelpDocs (@HelpDocs) profile picture
HelpDocs@HelpDocs21 Jun 2022
Happy #PrideMonth 🏳️‍🌈 Check out our articles about being more inclusive in customer support 👇 • Why We Don't Assume Pronouns in Customer Support (buff.ly/3aq1zmv) • Being More Inclusive In Customer Support Replies (buff.ly/3KMFa1M)
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River Sloane retweeted
HelpDocs (@HelpDocs) profile picture
HelpDocs@HelpDocs16 Jun 2022
🍃 What's new in HelpDocs? Check out the latest in our June 2022 Product Updates post buff.ly/39vb7Po
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6 years already?! 🍾
HelpDocs (@HelpDocs) profile pictureHelpDocs@HelpDocs1 Jun 2022
Guess what—HelpDocs is turning 6 today 🥳 A big shoutout to all our previous and current customers for supporting us 💖
Image from HelpDocs (@HelpDocs)
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I made a small guide on whether you should choose a Wiki or Knowledge Base ✨
HelpDocs (@HelpDocs) profile pictureHelpDocs@HelpDocs10 May 2022
Not sure whether you need a Wiki or Knowledge Base? Here's a lil' guide on the benefits and drawbacks of both 🌟
Image from HelpDocs (@HelpDocs)
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I recently began taking sleep more seriously and started thinking about how it relates to customer support. Here’s what I learned:
HelpDocs (@HelpDocs) profile pictureHelpDocs@HelpDocs5 May 2022
We all know sleep is important and all—but why? 🤔 Check out this post where I dive into why sleep is crucial not just for general health but specifically for people who work in customer support. blog.helpdocs.io/better-slee…
River Sloane retweeted
HelpDocs (@HelpDocs) profile picture
HelpDocs@HelpDocs15 Mar 2022
As a customer support person being inclusive might not be a priority but it's super important for your customers. Here's how to make them feel more comfortable 👇 buff.ly/3KMFa1M
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Wrote a long piece about readable Knowledge Base articles on the ⁦@HelpDocs⁩ blog! It’s pretty interesting 😎 blog.helpdocs.io/the-psychol…
The Psychology Behind Writing a Readable Knowledge Base Article

The Psychology Behind Writing a Readable Knowledge Base Article

We delve behind the scenes and in our brains to see how we interpret words and turn them into something we read. We then take a look to see how we can create more readable Knowledge Base articles...

blog.helpdocs.io
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Wrote a lil’ something about keeping those ticket volumes down in time for the Christmas season 🧑‍🎄 blog.helpdocs.io/how-to-inte…

How to Integrate Your Knowledge Base and eCommerce Storefront

eCommerce is tough and the support can be overwhelming. Carry on being consumer-centric without having to sacrifice your support team by better integrating your Knowledge Base.

blog.helpdocs.io
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happybara
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River Sloane retweeted
devon k (@devonko_) profile picture
devon k@devonko_6 Oct 2021
Hi Twitter. I need your help. A few years ago, I had a freak accident that sent me into catastrophic kidney failure. I've been struggling to find a kidney donor ever since. I'm in dire need of a type O+/- kidney and ask that you please share my story. #kidneyfordevon 🧵👇
Image from devon k (@devonko_)
Image from devon k (@devonko_)
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WIP 🐦
Image from River Sloane (@rivsloane)
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River Sloane retweeted
VisitLisboa (@visit_lisboa) profile picture
VisitLisboa@visit_lisboa6 Jul 2021
The Half Fox embellishing the 24 Julho Avenue with a powerful message. #StaySafe visitlisboa.com/ 📍 Avenida 24 de Julho 📷 artkal
Image from VisitLisboa (@visit_lisboa)
Image from VisitLisboa (@visit_lisboa)
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Who knew you could make a paella out of beans and sausage
No Context Brits (@NoContextBrits) profile pictureNo Context Brits
@NoContextBrits10 May 2021
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