Robin Wong (@robinow) profile picture

Vice President, Customer Experience EMEA @ Bounteous

London
Joined April 2008
Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)Photo by Robin Wong (@robinow)
Q. Have you ever used my Lean Business Scorecard? If so, I NEED your feedback! 🙏 I'm trying to make this tool SUPER useful for people like you. If you can give me 30 min⏰, you can get a free 1-on-1 coaching call (30 mins) and you will have my eternal gratitude! 🙌 DM me
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"We’re feeding the world better and better but from a smaller and smaller acreage each year. We passed ‘peak farmland’ a few years ago and are on track to release an area of land the size of India back to nature by the 2050s." Read more from @mattwridley: dailymail.co.uk/health/artic…
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Great discussions were shared today at the 6th Design Thinking Hybrid Summit! We’d like to thank our speakers from @Foolproof_UX, @bt_global, @HPI_DE, @Manyone_design, @MURAL, @Solita_Insights & @HelloFresh for their valuable insights. #DesignThinking22 #CollaborativeDesign
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Day 2 was filled with industry insights from @AirFranceKLM, @GEHealthcare, @artifizer, @IBM, @thalesgroup, @Nike & @Bayer at the 6th Design Thinking Hybrid Summit! Speakers shared insights on how to empower innovation. #DesignThinking22 #DesignThinking #DesignThinkingSummit
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Replying to @APCOAUK
@APCOAUK is your Apcoa connect app down at the moment,l? I keep getting errors telling me to contact customer service as the network is down
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Same thing with your website
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Robin Wong retweeted
1/ I've been managing people remotely for 8 years. Here's how to be a better manager in a remote (distributed) team:
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Robin Wong retweeted
Want to find out how to successfully apply human centred design in large organisations? I'm moderating a panel discussion here virtusa.com/lp/delivering-hu… #designsystem #DesignOps #DesignThinking #uxdesign #uxresearch #humancentreddesign #servicedesign @robinow @Karine_Cardona
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Writing Twitter, I come with holiday gifts: On Monday, The 22 Laws of Digital Writing eBook from me and @Nicolascole77 goes live for $22. But tonight only, if you RT this or reply 🚢🚢, we'll DM you a copy for free! Clock starts... now ⏳
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Worthy Read: Data From 3.5 Million Employees Shows How Innovation Really Works by Dylan Minor and Paul Brook and Josh Bernoff (@jbernoff) bit.ly/3yYMqBX #prodmgmt #ux
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You cannot create an application effectively by gluing together pieces made by independent teams that don’t talk to each other. Teams that do not focus on the product as a whole, but instead work on their little pieces, create a Frankenstein’s monster. a.co/dM1QjMF
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Stories are captured through conversations with users. They are discovered, not invented. They are not made up by some PO from whole cloth. They describe your user’s work, not yours.
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Completed a Lean Business Scorecard for a great business. Scored 13 out of 15 for Desirability. Founder has great empathy for customers. Shines through in her understanding of the problem being solved. tinyurl.com/2xe4b52v #designthinking #leanstartup #triplebottomline
UK Parliament: Make it easier for families to close the accounts of a loved one who dies - Sign the Petition! chng.it/GXr7N2mQ via @UKChange
The AI-powered Chat transcript for Videos in the 2020s is the "Damn Autocorrect" of the 2010s
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