UXR

#badUX: My fiancé ordered a suit from @belk for our wedding. It didn't fit. Suit returned June 2 via the US Post. No refund. Called @belk last week; receipt acknowledged, promised refund within 5 days, which didn't show. Called today, stalled 5 days again. Is this postal fraud?

When you make promises to customers based on best case scenarios “ready in as little as 30 minutes!”and don’t deliver on them or communicate delays, you are eroding trust in your brand. Yes, “as little as 30” includes “much more than 30”. Still a disappointing UX. @Walgreens

Please don’t waste customers’ time with surveys to resolve internal squabbles. It’s embarrassing. Got a naming survey from AAA today with a cutsey name that didn’t convey product’s value prop. Actual survey Q: “Why don’t you like the name Better Nest?” Because I’m not a bird? 🤦🏻‍♀️

I’m a big fan of dimensional visual clues generally. But upgrading from MacOS Catalina to Big Sur last night gave me a moment of deja vu- going from flat to skeuomorphic was like traveling back in time to the 90s. Did anyone else find the contrast unsettling?

Career advice for UX Researchers: you have LOTS of options. You don’t need to sell out and work for an employer who doesn’t share your values. If a company is actively harming the planet or community, tell the recruiter/HR partner you’re not a culture fit and move on.

The Meta announcement makes me think a) Zuck read Stephenson’s Snow Crash at a very impressionable age b) he still hasn’t mastered how to listen to people in conversation and c) he doesn’t believe the research on the ineffectiveness of multitasking.

Toxic work practices much?

If you want to get your point across, make time to edit. Clarity and brevity don’t happen in the first draft.

A friend was assigned as the “trusted contact” to manage the FB page of a person who died. The assignment required no opt in, no chance to decline. It’s traumatizing for her-she gets daily nags to manage the page. This is harmful.

Not sure what’s up with today’s @Facebook logo- are they trying to get cute in memory of RGB or show that they’re down with bdsm?

Using quizlets to generate donations and leads is usually disinformation pretending to be social science, and I am tired of it.

For my #uxresearch colleagues supporting product teams- how often are you asked to "just conduct a survey" using a risky study design? For example, a conjoint packaging study with a non-representative sample? And when these requests come up, how do you respond?

Do your desk research before you start designing so you're not "redesigning the wheel"... here's a place to start.

Don’t have a phone tree ask customers if they want to talk to an agent, only to tell them several steps later that you don’t offer phone support. I’m looking at you, @UPS. My package has been sitting in Oakland since 7/1-delivery says 7/3, no update from your site on 7/6 #badcx

Note for self re social distancing: mask and gloves on, heart and mind open.

Anyone remember the phrase “topless meeting” that was all the rage in 2008? Probably we’re all better off forgetting it.

These good folks have been helping people impact policy they care about for awhile now. Get the app. Pick things you care about. Make 5 daily calls to policy makers part of your routine.

No one can live in integrity until everyone lives in equality and justice. This phrase is top of mind today: "It is not your responsibility to finish the work of perfecting the world, but you are not free to desist from it either." Solidarity and strength.

I don’t have anything useful to say right now, but here are some useful apps. aclu.org/issues/criminal-law…