@vicidial

VICIdial Open Source Contact Center Suite

 Tampa, FL, USA
vicidial.com
Joined May 2008
  • Tweets136
  • Following17
  • Followers22.4K
16Media
New VICIbox 13.0-beta3 ISO installer released! (Based on OpenSuSE Leap 16) Now with updated website! vicibox.com/blog/vicibox-13-…
6
323
Check out the latest article from HostingAdvice.com about #VICIdial and the latest features that we've added to it! hostingadvice.com/blog/vicid…

HostingAdvice | 2026 News, Guides & Reviews by Web Hosting Experts

"The Authority on Web Hosting" - HostingAdvice.com features 100% real reviews, advice, guides, and news coverage from web hosting and programming experts.

hostingadvice.com
6
2
6
1,701
Join us Tuesday, August 15th @ 11am EDT for a webinar about VICIdial's integration with the @khomptechnology Khomp Analytics AMD solution: conteudo.khomp.com/web-amd-v…
1
2
611
Want to learn more about VICIdial? Take a look at our new Whitepaper! This white paper was designed to help you evaluate VICIdial as a viable option for your contact center infrastructure, vicidial.com/?page_id=656
7
2
1
11
1,294
VICIdial earns place on the Capterra Short List for 2023! capterra.com/auto-dialer-sof…
1
2
583
VICIdial earns place in the GetApp Category Leaders list for 2022! getapp.com/it-communications…
2
526
VICIdial earns top ranks in 2021 reports from review websites GetApp, SoftwareAdvice and Capterra! vicidial.com/?page_id=625
5
3
18
Read why VICIdial’s free software, supported financially by a hosted service and paid support, is used by thousands of companies worldwide. hostingadvice.com/blog/vicid…
1
3
14
Added a new option to the User "Modify Leads" setting to allow managers to have Read-Only access to the Modify Lead page,
1
1
13
On February 24th, at noon (EDT/GMT-5), we are going to talk about all we can offer from our Khomp #AMD, called Analytics, and demonstrate how our Artificial Intelligence embedded can help on your outbound based business growth. conteudo.khomp.com/webinar-a…
3
8
#VICIDIAL is once again ranked as a top-10 category leader for GetApp Contact Center solutions for 2020! getapp.com/customer-service-…
31
69
7
980
We've once again made Software Advice's list of Frontrunners for 2020 in our category! softwareadvice.com/call-cent…
2
2
16
The newly updated managers manual is out
Matt Florell@vicidial_dev12 Apr 2020
We have released the new 2.14-750a version of the VICIdial Manager Manual! 522 pages, with lots of new stuff, including information on the many new features added to #VICIdial in the last year, vicidial.org/store.php
1
5
Check out our newly updated agents manual
Matt Florell@vicidial_dev14 Apr 2020
We have released the new 2.14-605c version of the VICIdial Agent Manual! 64 pages, with lots of new stuff(and quite a few new screenshots), including information on the many new features added to the #VICIdial agent screen in the last 3 years, vicidial.org/store.php
6
I voice a lot of post-call surveys (where you're asked to stay on the line and do a short survey); I voiced one last week where the question was: "Would you hire this agent if you worked in customer service?" Brilliant. Isn't that what it's all about? #IVR #CallCenter
1
2
1
20
For all those VICIdial users trying to go remote during the Covid-19 outbreak this should make things a little easier.
Matt Florell@vicidial_dev1 Apr 2020
Added a new "User Login Link Emails" feature, allowing managers to send emails to agents with shortcut URLs to allow them to more easily log in to the agent screen,
1
11
Added options at the campaign and in-group levels to allow you to play alert sounds(in the agents' web browser that they are logged into the agent screen with) when a call arrives in the agent's session. Must be enabled in system settings.
1
4
17
#VICIdial was just awarded a SoftwareAdvice award for being one of the most recommended contact center solutions for 2020! softwareadvice.com/call-cent…
4
5
1
21
Sangoma: RT Alan_Quayle: enterprisecon Great! We're still running TADHack #Orlando online before #EC20 #Virtual tadhack.com/2020/mini-orland… Big thanks to SimwoodeSMS IntelePeer Sangoma apidaze voipinnovations AsteriskDev for demonstrating your commitment … xitter.cf/Sangoma/status/1240992…
Alan Quayle@Alan_Quayle20 Mar 2020
Replying to @enterprisecon
Great! We're still running @TADHack #Orlando online before #EC20 #Virtual tadhack.com/2020/mini-orland… Big thanks to @SimwoodeSMS @IntelePeer @Sangoma @apidaze @voipinnovations @AsteriskDev for demonstrating your commitment to developers!!!! @nojitter @dnm54 #bots #hackathon
4
3
Load more