VICIdial Contact Center Suite Developer @vicidial.bsky.social
Tampa, FL, USA
Joined April 2010
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New VICIbox 13.0-beta3 ISO installer released! (Based on OpenSuSE Leap 16) Now with updated website!
vicibox.com/blog/vicibox-13-…
Today is Tuesday, August 5th 2025. I just got a robo-call from an "AI Agent". I asked it what day of the week it was, and it confidently told me it was Friday. This is supposed to be the future?
Open source fights back: 'We won't get patent-trolled again'
Businesses using open-source projects like Kubernetes are being targeted more often by patent trolls. Now the open source community is launching a counter-offensive and looking for volunteers.
zdnet.com/article/open-sourc…
Matt Florell retweeted
We rewrote our STIR/SHAKEN implementation in #Asterisk! Read more at asterisk.org/asterisk-stir-s…
Matt Florell retweeted
Check out the latest article from HostingAdvice.com about #VICIdial and the latest features that we've added to it!
hostingadvice.com/blog/vicid…
Join us Tuesday, August 15th @ 11am EDT for a webinar about VICIdial's integration with the @khomptechnology Khomp Analytics AMD solution:
conteudo.khomp.com/web-amd-v…
ViciBox v.11.0.1 released Aug 6th 2023,
vicidial.org/VICIDIALforum/v…
Includes fixes to previous version and documentation updates.
New VICIbox 11.0 ISO installer released! (Based on OpenSuSE Leap 15.5) Now with better documentation website!
vicidial.org/VICIDIALforum/v…
For all the beta-testers out there, VICIbox 11.0 beta is released!
vicidial.org/VICIDIALforum/v…
Here's the roadmap for VICIbox 11 development, some key elements:
- Based on OpenSuSE 15.5
- Defaults to Asterisk 16.30.0
- Many package updates and changes
vicidial.org/VICIDIALforum/v…
We've also added a new VICIbox documentation website that is easier to browse and update,
vicibox.com/docs/
Added List Weekday Resets, allowing for automatic list resets scheduled by day-of-the-week on a per-list basis.
Added "Inbound Calls Credits" function, allowing per-User setting of a number of inbound calls that can be handled, until reset by a manager. Also add User Inbound Calls Today page to show current inbound calls/limits/credits for users.
Added "Demographic Quotas" features, used for surveys/polls to efficiently meet goals for contacting people by specific demographic parameters(age-group, gender, location, etc...)
vicidial.org/docs/DEMOGRAPHI…
ALT Demographic Quotas Report
ALT Demographic Quotas Settings Container
ALT Demographic Quotas Debug
ALT Demographic Quotas Campaign web admin settings
Added Agent Latency Report with zoomable graphs, as well as a new Agent Latency Gaps report. Latency Gaps can also send immediate and day-end emails when Agent Screen connection gaps occur.
ALT Agent Latency Log Report
ALT Agent Latency Gaps Report
For more information on how Agent Latency logging and the new Latency Gaps functions work, take a look at the Agent Screen Logging document,
vicidial.org/docs/AGENT_SCRE…
Added new "AMD Agent Route Options" flag to allow immediately hangup and dispo of calls with no audio data,
Added "send_notification" Agent-API function, allowing for agent alerts to be sent at the USER, USER_GROUP & CAMPAIGN levels,
We have released the new 2.14-879a version of the VICIdial Manager Manual! 610 pages, with lots of new stuff, including information on the many new features added to #VICIdial in the last year, vicidial.org/store.php
ALT VICIdial Manager Manual title page screenshot, version 2.14-879a
