We are almost 2 weeks away from exhibiting at the 2024 RMAi Conference in Vegas on Feb. 6-8th. We hope to see you there! @RMA_Intl #RMAi

ATTENTION: Checking in from Las Vegas at @ACAIntl's IGNITE 2023! Looking forward to seeing all of you in person and seeing some of the amazing sessions throughout the week!

Always here to help you achieve your goals! Let us help you build the best strategy to reach your consumers.

Leaving an effective voicemail is one of the top ways to increase your inbound calls and put the power back in your consumers’ hands. Research shows that with every touchpoint you make, the likelihood of your prospect responding increases by 10%.

You should avoid phrases like, “If I could just have a few moments of your time” when speaking to consumers. This is a common permission phrase we use that leaves the door open for people to dismiss you immediately.

Personalization is key to strong communication. Do your research and make sure you know how to hit your audience’s pain points and ask probing questions. Make sure you know your audience well enough to personalize the message that you will be communicating to them.

These contact methods are preferred by your consumers, and they will expect you to use them this year: ➡️ Email ➡️ Social media ➡️ Text messages ➡️ Voicemail Have you updated your contact strategy with a plan to include these all of these methods?

According to @JDPower, 41% of retail bank customers are now digital-only. In contrast, most credit unions have not kept pace with a digital-first strategy. Digital messages are painless and let contacts know about special promotions or offers your credit union is running.

Don’t you want to see what all the buzz is about?

Think outside the box when contacting your customers. Don't just reach your audience when they miss a payment—leave thank you messages, time-sensitive reminders or even let them know when and where you'll be for upcoming events and webinars.