ALT Photo of a printed Etihad Airways letter handed to a passenger at Abu Dhabi airport, lying on a marble counter. The date, flight number and passenger name are blacked out. The letter apologizes for not being able to offer the cabin originally booked, saying that “due to high demand” there are not enough seats for all guests. It states the passenger has been rebooked on the same flight in Economy and is entitled to a 75% refund of the downgraded sector. It refers the passenger to Etihad’s rules and notices page for compensation rights and complaint resolution, and to Etihad’s Global Contact Centres for assistance. It is signed “Kind regards, Airport Duty Supervisor, Abu Dhabi, Etihad Airways.” The letter confirms an involuntary downgrade from a paid business class ticket to economy caused by overbooking.