Identifying what went wrong is just the beginning—understanding 𝗪𝗛𝗬 is crucial. That's where Genii Interaction Intelligence steps in.
Cape Town, South Africa
Joined March 2015
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Genii retweeted
The 2022 South Africa Digital CX Report will be out in just a few days!
If you are attending the #CEMSummit, be sure to join our workshop on day 1 to unpack the key findings.
You can also pre-register to get your copy the day it launches ➡ cx-report.co.za/
Genii retweeted
Very excited to be up next and telling the story of how the @WesternCapeGov is putting the citizen at the centre of our service delivery @CEMAfricaSummit
Second day of @CEMAfricaSummit and we are excited to start the day with @Rashid_Toefy, Deputy Director General, WC Government -‘Creating a vibrant, innovative, and sustainable economy, characterised by economic growth and employment’
#CEM22 #CEMSummit #liveevents #cx
Genii retweeted
Just had an amazing meeting with Rashid Toefy The Deputy Director General of Economic Development and Tourism for the Western Cape.
Our discussion was entirely enlightening as he spoke about the economic benefits for #customerexperience businesses in Cape Town! – at Milnerton, South Africa
Genii retweeted
💡 Find out how to design, measure, and improve your customer journey.
Anton de Wet (CCXP) is the Chief Client Officer at Nedbank, a household name in South African banking.
Get your ticket at 👉 eu1.hubs.ly/H018bKS0
Genii retweeted
📢 We are proud to welcome Zimele as a Silver sponsor at CEM Africa 2022!
Claim your seat:
🎟️ Get your CEM Africa ticket: cemafricasummit.com/attend/
📲 Log in to the event platform (Hopin): app.hopin.com/events/cem-afr…
#CEMAfrica #inpersonevents #cx
Genii retweeted
We are excited to announce that we will be partnering with @GeniiAnalytics to enhance #CX and contact center performance in South Africa.
This integration will help organizations increase sales, retain customers and more. More on the announcement bit.ly/2QQtViq
Genii retweeted
What's the difference between Data Analytics & Data Analysis?
Let's take a look- bit.ly/3kuY8OK
@KirkDBorne @Ronald_vanLoon @ingliguori
#Datascience #data #DataAnalytics #Dataanalysis #Inteliment
Genii retweeted
Because of its commitment to continuous service and #CX, @GantTravel turned to CallMiner to increase agent feedback, achieving a 400% improvement.
Learn more about Gant Travel's success story: bit.ly/3l5CsJl
Genii retweeted
EVENT REMINDER!
Join us this morning for the Digital Insights Series with a focus on digital processes and customer service.
bpesa.org.za/event-view-week…
Genii retweeted
Artificial intelligence is often considered one of the most important factors for #CX success. However, over-automation may do more harm than good.
Our CMO, @edubble_u, discusses 4️⃣ benefits of blending #AI with humanity on @customerthink: bit.ly/3cof1H7 ⬇️
Genii retweeted
Dear GBS Community,
We are excited to share our February newsletter.
A huge thank you to all those involved in the newsletter and for sharing your stories with BPESA.
Contact [email protected] for more info.
bpesa.org.za/news/newsletter…
Genii retweeted
#China has extremely ambitious plans to lead the world in #artificial #intelligence (#AI). Here, we take a look at why China is poised to lead the global AI market and introduce some of the key players in the Chinese AI space.
forbes.com/sites/bernardmarr…
Genii retweeted
Mark your calendars. Our webcast with @CRMXchange is next Tuesday, March 16 at 2 p.m. ET.
Can you gain a holistic view of #CX across channels? The answer is: yes. Tune in as our Director of Marketing Brian LaRoche discusses this and more: bit.ly/3cBtoto
Genii retweeted
What is the Voice of the Customer and why is it so important to understand? Without a clear understanding of customers' most important needs, companies can't reasonably decide how to update and evolve their products and services.
Learn more on our blog: bit.ly/3d4ZEFC
Genii retweeted
🚨 Webinar reminder!
Join us on Tuesday, March 23 at 2 p.m. ET to learn how artificial empathy can be applied to customer interactions in the contact center and elevate #CX.
Register now: bit.ly/3stLeTW
Genii retweeted
How many of your customers walked away last year? hubs.ly/H0HDc_v0 via @customerthink
Genii retweeted
How can #callcenter managers improve their agents' adherence to schedules?
@callcentrehelp had a panel of experts share their recommendations, including tips like real-time call coaching and guidance ⬇️ bit.ly/3bItugP
Genii retweeted
Supervisors can no longer observe agents in-person, so how can managers successfully coach their agents while working from home?
Our white paper discusses how speech and conversation analytics empowers this crucial aspect of management: bit.ly/3dGcXg7
