Customer Service Hell

It’s astonishing how far customer service has fallen. What was once a core pillar of business—ensuring customers felt valued—has turned into endless chatbots, generic emails, and agents who barely comprehend the issue. You’re not even guaranteed to speak to a real person, and when you do, they’re often just reading a script, wasting your time instead of solving the problem. The system feels designed to wear you down until you give up. Yes, support costs money, but it also builds trust and loyalty. So when did it become acceptable to leave paying customers stranded? More importantly, when do we stop supporting companies that refuse to stand behind their products? At what point do we demand better—not just with our voices, but with our wallets?