What a night! Proud to be shortlisted for two national awards at the Credit Strategy Credit Awards 2025 - recognising both the impact of our @DebtFreeAdvice_ partnership and the innovation behind our Video Advice Kiosks and in-house AI assistant, MoneyPennie. No trophy this time - but being recognised alongside services from @StepChange, IE Hub, @PayPlan and others was a real milestone, and a reminder of how far we’ve come. It was also a brilliant moment to celebrate with an incredible team: Casey, Soomaiya, Eleanor, Kay, Kate and our partners at @Ciptex and @TwilioDotOrg - thank you for everything you bring to this work. Grateful to everyone who’s helped shape what we do and where we’re heading next.

We closed the morning with a panel discussion chaired by @debs_wb , Deputy Mayor for Communities and Social Justice - a powerful conversation on the future of advice services. The panel brought together voices from funders, foundations, legal support, lived experience, media and digital content creators. It captured the ambition, collaboration and urgency that defined the whole event - and set the tone for what comes next. Huge thanks to our funders and sponsors who made it possible: @MoneyPensionsUK, the @MayorofLondon, @London_GOV, @Twilio, @Ciptex, @PostremoIT, @Policy_Practice, and Welfare Together.

It was an absolute honour to share the stage with @Twilio’s CEO, Khozema Shipchandler, as part of the keynote at Twilio SIGNAL London 2024, and to engage in an insightful Q&A with Kathryn Murphy, Twilio’s Senior Vice President of Product. SIGNAL London is Twilio’s flagship European event, bringing together over 600 attendees from some of the most innovative organisations globally, including @Google, @eonenergyuk, and others. Being part of this moment and showcasing the transformative work we’re doing was an unforgettable experience. A major highlight for me was conducting a live demonstration of our Video Advice Kiosks, powered by @Twilio. These kiosks are revolutionising how we deliver advice by bringing confidential, face-to-face support directly into settings where people are already receiving support for other challenges. Whether it’s in Jobcentre Plus, where individuals are working with employment coaches, in @Ingeus_UK Restart Hubs, helping people re-enter the workplace, or in HMP Brixton, supporting individuals in the criminal justice system, the kiosks meet people where they are. Our newest partnership with @GSTTnhs takes this innovation even further, offering debt advice and financial inclusion workshops for NHS staff who can access advice discreetly during breaks or between shifts. This innovation has already been recognised with the Best Service Delivery Innovation award at the @ThirdSector Awards 2024. Judges praised how the kiosks “democratise access to debt advice” through their innovative use of technology, making services more accessible and impactful. The day before SIGNAL, I had the privilege of attending the Twilio Social Impact Connect event, organised by Erin Reilly and her fantastic team at @TwilioDotOrg. This event brought together non-profits like @Shelter, @Age_UK, @CitizensAdvice, the @IFRC, and the @NRC_Norway, providing an incredible platform to exchange ideas about using technology to amplify social impact. A standout moment for me was watching Erin and her team demonstrate @Twilio’s latest @OpenAI integration for live voice translations—an innovative leap that shows how AI can break down language barriers and open up new possibilities for service delivery. Finally, I must acknowledge the incredible team at @Ciptex, our @Twilio developers, who have been instrumental in helping us create these award-winning products and services. Their expertise and dedication have allowed us to push boundaries, innovate, and ultimately make a real difference in people’s lives. 📸 Here are some of my favourite moments from the day...

🚀 Excited to return to #NFCCConnect for the 2nd year in a row! I’ll be speaking on 28th Aug about how AI, like our MoneyPennie assistant, is transforming financial advice. Looking forward to reconnecting with colleagues & learning from others globally! 🌍🤖 #AI #Innovation

At @ToynbeeHall, we're already seeing the benefits of integrating AI to better serve our clients. These advancements will enable us to provide accurate and empathetic support when it’s needed most. I'm excited to share more at the upcoming event, "How AI can revolutionise service provision in the Not-for-Profit Sector," hosted by @Ciptex and @Twilio. Join us next Thursday, 23rd May, to learn more about leveraging AI for good. Sign up here: eventbrite.co.uk/e/how-ai-ca…

Excited to speak at this @ciptex and @twilio event on 23rd May in Central London! Join me as I share insights on how we're using AI and digital tech at @DebtFreeAdvice_ to revolutionise customer care in the not-for-profit sector. Register now at: eventbrite.com/e/how-ai-can-…