Berliner in London. User Researcher at TotallyMoney. Formerly at Citizens Advice and LSE Library. Interested in #UX everywhere and anywhere. All views my own.
London, UK
Joined November 2011
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What are you weekend plans? If you live in North London and can get to Lordship lane, this is a great option 💉
Thanks for the incandescent feedback on our service! We are offering a 24 hour vaccine-a-thon @MorrisHouseGP starting 6pm on Friday 17th Dec all the way through the night till 6pm on Saturday. If you can help us get the word out 🙏
"You found my British accent confusing." Excuse me, but wtf?! In what universe is this an appropriate thing to write to someone?
Eva Jirjahlke retweeted
I pine for the day when UX research is no longer sold as a way to “validate” the designs of products or services.
This thinking limits what teams deliver.
Going down this path just to get a foot in the door creates so much extra work later on to break away from it.
I just sent my last email as User Research Lead at Citizens Advice. It's an odd feeling finishing a job while sitting at your kitchen counter. I have the deepest appreciation for my team and I'm so proud of all of them.💛
Ah yes, another tip from a man for how we should act as women so that men don't murder us. I'll add it to the list, right below "flag down bus", "don't get drunk" and "don't wear short skirts". Anything else?
Just when you think the absurdity of victim blaming could not possibly go any further, here is a Police Commissioner openly blaming Sarah Everard for what happened to her on BBC radio bbc.co.uk/news/uk-england-yo… #FixTheSystemNotTheWomen
Just saw a headline about hidden micro-stressors (sadly couldn't read the *paywalled* article - the irony). But I'm finally convinced that I need a pair of noise-cancelling headphones to shut out the permanent construction noise outside my window. Any recommendations?
Eva Jirjahlke retweeted
New @CitizensAdvice blog about Financial Quicksand - the dark combination of nudge and sludge that makes online spending too easy to slip into and too difficult to get out of bit.ly/3gsONWZ
Financial quicksand doesn’t appear by accident, here’s how it happens🧵(1/10)
Eva Jirjahlke retweeted
I get that tweets about how much refugees contribute to society are well meaning but I very much feel like so what? If someone's being harmed I'm not going to ask "are you sufficiently inspirational" before trying to help, accepting refugees is just good in its own right
We're looking for a Service Design Lead! Come join us at CA and help us design end-to-end multi-channel services that help people find their way forward whatever their problem. jobtrain.co.uk/citizensadvic…
Eva Jirjahlke retweeted
This isn't a phasing out, it's a cut
Millions of families now face suddenly being £20 a week worse off in October — over £1,000 a year
This vital #UniversalCredit lifeline must be made permanent
#KeepTheLifeline
🚨We're hiring a Senior User Researcher @CitizensAdvice 🚨 Come and join my fabulous team of user researchers. You'll get to work on making our advice content, products and services better for millions of people.
jobtrain.co.uk/citizensadvic…
DM me with any questions
Being a volunteer for Jam was such a great experience. Going to miss staffing the check-in tables with you, prepping the food and meeting so many great people. And if anyone needs further proof of how much fun I had with all of you just check out my face on the second picture.
A huge thank you to the Jammers who joined our close-knit team & helped create these amazing experiences. Many of you are now life-long friends!
2015 ➡️ 2019 @SunilUXD @marsty5 @krzem_m @frncn_n @mathab @gizemakyil @Kosta_kolev @evakefa @enterstephen @david_vilf & all the others
We're also looking for a Service Design Lead! Get in touch with Giulia if you'd like to chat about the role.
Yet more 🚨 job news 🚨 as we continue the search for our new Service Design Lead - applications close on June 6th, do give me a shout if you want to chat next week!
suimaterassi.medium.com/were…
We're looking for Service Designers! Join us and you'll get to work with the lovely user researchers in my team. 😁 You've got until Sunday to apply.
🚨 job klaxon! 🚨 Come join us and help design services that impact the lives of millions of people
medium.com/@deborah.mackay/w…
Eva Jirjahlke retweeted
🚨 FRAUD ALERT: ROYAL MAIL TEXT SCAMS 🚨
You get a text from an unknown number. It's Royal Mail, telling you about a shipping fee for a package.
But it's not Royal Mail. It's a scam. And it's costing people their life savings.
THREAD 👇
ALT a text from an unknown number that says "your parcel is being held at our depot due to an unpaid £2.70 shipping fee" with a link to schedule delivery
