Berliner in London. User Researcher at TotallyMoney. Formerly at Citizens Advice and LSE Library. Interested in #UX everywhere and anywhere. All views my own.
London, UK
Joined November 2011
- Tweets601
- Following565
- Followers329
- Likes374
Eva Jirjahlke retweeted
I pine for the day when UX research is no longer sold as a way to “validate” the designs of products or services.
This thinking limits what teams deliver.
Going down this path just to get a foot in the door creates so much extra work later on to break away from it.
Eva Jirjahlke retweeted
New @CitizensAdvice blog about Financial Quicksand - the dark combination of nudge and sludge that makes online spending too easy to slip into and too difficult to get out of bit.ly/3gsONWZ
Financial quicksand doesn’t appear by accident, here’s how it happens🧵(1/10)
Eva Jirjahlke retweeted
I get that tweets about how much refugees contribute to society are well meaning but I very much feel like so what? If someone's being harmed I'm not going to ask "are you sufficiently inspirational" before trying to help, accepting refugees is just good in its own right
Eva Jirjahlke retweeted
This isn't a phasing out, it's a cut
Millions of families now face suddenly being £20 a week worse off in October — over £1,000 a year
This vital #UniversalCredit lifeline must be made permanent
#KeepTheLifeline
Eva Jirjahlke retweeted
🚨 FRAUD ALERT: ROYAL MAIL TEXT SCAMS 🚨
You get a text from an unknown number. It's Royal Mail, telling you about a shipping fee for a package.
But it's not Royal Mail. It's a scam. And it's costing people their life savings.
THREAD 👇
ALT a text from an unknown number that says "your parcel is being held at our depot due to an unpaid £2.70 shipping fee" with a link to schedule delivery
Eva Jirjahlke retweeted
As a...
– Clubhouse user
I want to...
– have additional virtual meetings in my day. with people just like me
So that...
– I can reinforce my existing worldview, underpinned by the perceived exclusivity of invite-only access
Eva Jirjahlke retweeted
"Welcome to the new Georgia," said Raphael Warnock, who will be the first Black person elected to the Senate from his state.
"It is more diverse. It's more inclusive. It readily embraces the future. And I'm the product of that."
trib.al/HoR7pL6
Eva Jirjahlke retweeted
PLAN FOR THE NEXT TWO MONTHS
1. Do one press up
2. Scream into the void
3. Read a "book" (pizza menu)
4. Scream into the void
5. Start a new hobby (sit down showers)
6. Scream into the void
7. Resist urge to cut own hair
8. Scream into the void
9. Toast
10. Scream into the void
Eva Jirjahlke retweeted
If you’re in crisis and need to talk to someone, @MindCharity have a list of helplines with trained staff who can help you make sense of what you’re feeling
mind.org.uk/information-supp…
Eva Jirjahlke retweeted
Today @CitizensAdvice estimates that 6 million UK adults have fallen behind on bills during the pandemic and have built up £1.6 billion of arrears.
The most concerning arrears?
🏠 rent - £909 million
🏛️council tax - £284 million
Eva Jirjahlke retweeted
Happy Monday! If you woke up dreading the week ahead or simply not feeling that excited about it, a reminder that we have a Product Design Lead role going, and I'd be very happy to chat about it if you want to find out more: medium.com/@suimaterassi/wer…
Eva Jirjahlke retweeted
I've got a bit of (exciting) news. I'm writing a book for @RosenfeldMedia! It will be called Research At Scale: The Research Operations Handbook.
Writing is underway. ETA early 2022.
#ResearchOps
Eva Jirjahlke retweeted
Day 2 of @CitizensAdvice week of graphs: Here's the top advice pages people visited from March to July 📈
- Furlough advice was the most viewed throughout
- Views of Universal Credit advice go up and down
- Redundancy pages entered the top 5 in June and have stayed there since
Eva Jirjahlke retweeted
In July our advisers gave advice to nearly 155k people on 353k issues. As you'll see:
➡️ Demand for help with benefits and debt is rising
➡️ Demand for employment advice is still high but plateaued in July
Eva Jirjahlke retweeted
Here @Citizensadvice we're seeing first hand the devastating effects of #COVID19. This week we're sharing a graph each day to highlight the problems people are struggling with to coincide with our monthly data report (THREAD)
Eva Jirjahlke retweeted
This is live @CitizensAdvice web traffic from 7- 7:35 pm (i.e. #borisspeech)
Top right corner shows how our website views dip during the speech then soar after.
Search terms: work during covid, furlough, can I move house, hairdressers, holiday, landlord, visiting my child ...
Eva Jirjahlke retweeted
Probably my favourite @CitizensAdvice graph so far. Living in a block of flats in London with no garden and noisy neighbours, I can definitely sympathise😬
Eva Jirjahlke retweeted
👏 We're so thankful for your hard work supporting the community. Well done team @EastbourneCAB!
Our amazing #CitizensAdvice #Volunteers continue to #WorkFromHome today. Taking calls on our #Adviceline no 03444 111 444 and calling #Eastbourne clients back for full #Advice. Many #coronavirus related issues today including about #employment; #selfemployment; #benefits
Eva Jirjahlke retweeted
Do you have experience applying a variety of methods to solve problems and answer questions?
My team @CitizensAdvice are helping our 30,000 staff and volunteers find and use the knowledge and tools they need.
Come join us! jobs.theguardian.com/job/696…