Marketing and product executive at ServiceNow
San Francisco, CA
Joined November 2009
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- Followers1.3K
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Mark Abramowitz retweeted
@ServiceNow Acquires Hitch: Entering The Skills And HCM Market. A big move with lots of implications for HR Technology players. #hrtech joshbersin.com/2022/06/servi…
Mark Abramowitz retweeted
Conference rooms? Travel expenses? Real pants? They’re coming back. Now imagine being able to manage them all in one place. We’re making it happen (minus the pants — we can’t help you there.) Because when employee experience works, the world works. spr.ly/6015z3zgR
Mark Abramowitz retweeted
1/10 You may have noticed a few changes on our channel today! It’s been a year since the acquisition of Element AI by @ServiceNow. While we have given our account a new name, we’re still as committed as ever to making socially responsible contributions to the AI community.
ALT 1/10 You may have noticed a few changes on our channel today! It’s been a year since the acquisition of Element AI by ServiceNow. While we have given our account a new name, we’re still as committed as ever to making socially responsible contributions to the AI community. #ServiceNow #ElementAI #ServiceNowNews #News #AI #ArtificialIntelligence #ML #MachineLearning #ComputerVision #Research #AIResearch
Mark Abramowitz retweeted
.@BusinessInsider met with @clarashih to see how @salesforce Service Cloud plans to help customer service adapt to a post-pandemic world. sforce.co/3viVqjD
Mark Abramowitz retweeted
Customer service is experiencing a renaissance, and with the right imagination, intention, and tech, it can also become a growth engine by driving satisfaction, sales, and loyalty💪
"Shifting the customer experience from a cost center to a profit center"
zdnet.com/article/shifting-t…
Mark Abramowitz retweeted
Who's ready for the #SuccessAnywhere after-party?
Be sure to join us on @TwitterSpaces on April 21st at 11:30am PT with Chief Digital Evangelist @ValaAfshar and special guests to hear the latest on customer service trends.
Questions you want answered? Ask us in the comments!
Mark Abramowitz retweeted
Today’s the day! Get ready to fall in love with @ArmstrongSteel and Sales Cloud in season 2 of Simply Put. We’ll have some fun and learn a thing or two. Check it out here!
sforce.co/3a6WT4a
Mark Abramowitz retweeted
When thinking about service from anywhere, Josh Ray of @grainger has some sound advice for #TrailblazerTipTuesday: "Start with the customer."
Want more tips about Service Cloud? Be sure to check out our Service Trailblazer Community: sforce.co/3tgfGSe
Mark Abramowitz retweeted
ICYMI: @Tiffani_Bova appeared on @cheddar to discuss the rise of the "appointment economy" as well as what companies can learn from the #StateofService report.
Watch here 🔽 sforce.co/3rPk0qM
Mark Abramowitz retweeted
Chat with @salesforce's @esjacob about #FieldService: What the #pandemic changed, what's never going back to 2019, what's new in #salesforce and....used car sales. @TechTargetNews searchcustomerexperience.tec…
Mark Abramowitz retweeted
.@AdventHealth recently deployed Hope, their AI-powered chatbot, built on Service Cloud.
Now, when people come to their website looking for COVID-19 info, they are given the option to immediately start their search for information with the chatbot.
sforce.co/3i5xXgs
Mark Abramowitz retweeted
"From start to vaccine, we will have shots in people's arms in less than one year."
Science and tech are moving at exponential speed to vaccinate the world against COVID-19.
Dr. @LarryBrilliant discusses the extraordinary effort on #LeadingThroughChange: sforce.co/36y2TRF
Mark Abramowitz retweeted
Customer effort score is a quantifiable measurement of the amount of work a customer puts in to get information they need or to reach a resolution on an issue.
A few ways to improve it ⬇️
1⃣ Have the right channels
2⃣ Connect your data
3⃣ Stay proactive
sforce.co/2NBsQt6
Mark Abramowitz retweeted
What should happen in the next 24 hours:
1. Clear the Capitol—as peacefully as possible, but in any case remove the mob from the seat of the legislative branch of our government.
2. Reconvene and finish counting the electoral votes.
3. Impeach in the House, convict in the Senate.
Mark Abramowitz retweeted
"Retailers should know we’re just now entering the second half of the holiday season." - @Salesforce @markabramowitz. Read how research and data can help fulfill returns when the customer service rush comes post-holiday. @diginomica diginomica.com/how-win-custo…
Mark Abramowitz retweeted
🥁Starting soon!
Join this #DreamTX session to get a sneak peak of future plans for the agent experience, digital engagement, field service, and more.
🎶Oh, and there's music! 🎶
sforce.co/37UzZej
Mark Abramowitz retweeted
How are you building solid ground with your customers, even when everything seems to be up in the air?
Join us for this #DreamTX session with @bpatter & Trailblazers like @CarMax to learn how you can build brand loyalty with every customer interaction.
sforce.co/373qxWS
Mark Abramowitz retweeted
🎉Today we published the 4th edition of the #StateofService report. Over 7,000 service pros shared their insight on the future of customer service.
See why everyone is excited to read the report!
teapaw.org/i/moments/133606528083…