Marketing + Partners at @GOCareCX. #Telecom + #cloud guy. @BostonCollege grad. Husband & father. Be good & be nice! Opinions are mine or borrowed
Massachusetts mostly
Joined January 2010
- Tweets10.8K
- Following721
- Followers1.4K
- Likes3K
Kevin Mitchell retweeted
Our partnership and powerful integration are making an impact for BSPs like TEC. Proactive, targeted communications mean fewer calls and happier customers.
Across Mississippi, Alabama and Tennessee, TEC is using our outage notification API and Mosaic One, integrated with GOCare’s OutageIQ solution, to keep subscribers informed in real time and reduce pressure on support teams.
Here’s the story 👇
adtran.com/en/newsroom/press…
Kevin Mitchell retweeted
Across Mississippi, Alabama and Tennessee, TEC is using our outage notification API and Mosaic One, integrated with GOCare’s OutageIQ solution, to keep subscribers informed in real time and reduce pressure on support teams.
Here’s the story 👇
adtran.com/en/newsroom/press…
Kevin Mitchell retweeted
When a #broadband outage hits, subscribers shouldn't have to call in to find out.
TEC now uses GOCare OutageIQ + @Adtran's outage notification API & Mosaic One to auto-notify subscribers, reduce inbound calls, & strengthen trust.
Read more -> adtran.com/en/newsroom/press…
#CX
Kevin Mitchell retweeted
Looking back at the #broadband providers that put their trust in our #CX solution this year, we want to issue another warm welcome to the GOCare family to:
Cablelynx
Cumberland Connect
Everfast Fiber Networks
Peñasco Valley Telephone
SC
Shentel & Glo Fiber
Kevin Mitchell retweeted
Ketchikan Public Utilities Selects GOCare to Elevate Customer Experience Across Digital Channels
Read our latest customer announcement -> gocarecx.com/press-releases/…
Kevin Mitchell retweeted
Congratulations to ACA Connects member @Shentel on @GloFiber's 100,000th fiber broadband customer! The milestone highlights the company's continued investment in delivering fast, reliable fiber connectivity and local support to communities across its footprint. investor.shentel.com/news-re… #AmericasCommunicationsAssociation
Kevin Mitchell retweeted
📣CUSTOMER ANNOUNCEMENT
Cumberland Connect Partners with GOCare to Elevate Digital Customer Engagement and Modernize Communications
gocarecx.com/press-releases/…
Welcome to the Elevated CX Family @GetCCFiber!
Kevin Mitchell retweeted
GOCare Welcomes Patrick Kelly as CTO to Drive AI-Powered #CX Innovation for #Broadband Operators
gocarecx.com/press-releases/…
#Telecom #ElevatingBroadbandCX #DigitalTransformation
Kevin Mitchell retweeted
We are honored to be named a finalist in two award categories, both associated with the hot trend of #broadband outagement notifications! #ElevatingBroadbandCX
FBA has announced the finalists for the 2026 FBA Awards.
Winners will be revealed at the 25th Anniversary Awards Gala, celebrating the people and projects driving real impact across the industry.
Join us in congratulating this year’s finalists: hubs.la/Q049RlCg0
Kevin Mitchell retweeted
#Broadband providers that win aren’t the cheapest—they’re the easiest to do business with.
If you’re still competing on price, it’s time to rethink the strategy.
👉 Read more in the latest blog post by our CEO and Co-Founder:
gocarecx.com/blog/differenti…
Kevin Mitchell retweeted
EverFast Fiber Networks Taps GOCare to Power Digital Transformation and Customer Engagement Strategy ow.ly/uB8e50YtotF #MarTech #MarketingTechnology #MarketingTech #AdTech #ContentMarketing
Kevin Mitchell retweeted
EverFast Fiber Networks Taps GOCare to Power Digital Transformation and Customer Engagement Strategy
We’re helping ISPs like EverFast reduce call volume, increase operational efficiency, and deliver the modern digital experience customers expect.
gocarecx.com/press-releases/…
Kevin Mitchell retweeted
We’re going Light Years Ahead… and the Expo Hall at FC26 is proof. ✨
This year, you’ll experience:
🔹 300+ vendors and more booths than ever before
➡️Register now: hubs.la/Q044CNv40
#FC26 #LightYearsAhead #FiberConnect26 #FiberBroadband #Fiber #Broadband
Kevin Mitchell retweeted
FBA's newly released paper, The Evolving Data Center Market, highlights fiber broadband as a critical enabler of data center growth.
At FC26, these findings come to life through dedicated data center–focused programming.
Register now: hubs.la/Q042FYg-0
#FiberBroadband
Kevin Mitchell retweeted
Meet our team if these are on your to-do list:
☸️ Omnichannel support
⚠️ Outage management notifications & updates
🎯 SMS marketing
❔NPS surveys
💬 Automated notifications, keyword replies, and supercharging your toll-free line for texting
👍 Being easy to do business with
Kevin Mitchell retweeted
🚨 Outages are inevitable. Chaos doesn’t have to be.
According to a @newrelic report, 57% of telcos experience “high–business impact” outages at least once per week.
When #broadband outages happen, frustration spikes
📞 Calls surge
😤 Lower customer satisfaction
💸 Higher costs
Kevin Mitchell retweeted
Catch our 2 sessions showcasing #CX + operational results from #broadband providers:
Digital CX Strategies that Win + Wow Customers
on Monday, 2/23 at 4:10 PM
From Frustration to First-Class Customer Service:
Mastering Broadband Outage Communication
on Tuesday, 2/24 at 10 AM
Kevin Mitchell retweeted
Meet our team later this month at @NTCAconnect #RTIME2026 in Orlando. We'll be sharing insights, success stories, & advice on #elevatingbroadbandCX and "being easy to do business with."
We are sponsoring, exhibiting, & speaking. Meet us at booth #507 during expo hours
Kevin Mitchell retweeted
🚀 Exciting News! 🚀
We’re proud to welcome Cablelynx Broadband to the GOCare family! 🎉
Cablelynx has selected GOCare to lead its digital customer experience transformation. Read the release:
gocarecx.com/press-releases/…
Kevin Mitchell retweeted
Discover what is next at #RTIME2026. From executive policy discussions to board leadership, AI strategy, broadband tech panels, expo insights and more, the agenda equips #ruralbroadband leaders with the information to connect, grow and lead. bit.ly/4qOIT4F
