Marketing + Partners at @GOCareCX. #Telecom + #cloud guy. @BostonCollege grad. Husband & father. Be good & be nice! Opinions are mine or borrowed
Massachusetts mostly
Joined January 2010
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Raiders of the Lost Ark came out 45 years ago.
That’s the same time between film release (1981) and when that story took place (1936)!
On my way to the #AdtranSummit!
Let’s meet and I’ll share how @GOCareCX helps #broadband
providers elevate #CX. Be easy to do business with and reduce operational cost—that’s a winning formula!
I'm headed to the @fiberbroadband Boston meeting this week! Let's connect and chat about @GOCareCX #broadband subscriber engagement and #CX solutions for BSPs.
#RegionalFiberConnect #FiberBroadband #Broadband
Kevin Mitchell retweeted
Our partnership and powerful integration are making an impact for BSPs like TEC. Proactive, targeted communications mean fewer calls and happier customers.
Across Mississippi, Alabama and Tennessee, TEC is using our outage notification API and Mosaic One, integrated with GOCare’s OutageIQ solution, to keep subscribers informed in real time and reduce pressure on support teams.
Here’s the story 👇
adtran.com/en/newsroom/press…
Join this @WTAdvocates webinar next month!
Easy to Do Business With: A CX Modernization Playbook for Broadband Providers
Join our webinar with Eugene McCord, CIO of @PenascoValleyTe, as he shares his experiences on September 1 at 1 PM ET.
Register today us02web.zoom.us/webinar/regi…
TEC Reduces Outage Support Tickets with @GOCareCX and @Adtran Integration via @TheFastMode
thefastmode.com/technology-s…
#broadband #telecom #CX #techpartner
Kevin Mitchell retweeted
Across Mississippi, Alabama and Tennessee, TEC is using our outage notification API and Mosaic One, integrated with GOCare’s OutageIQ solution, to keep subscribers informed in real time and reduce pressure on support teams.
Here’s the story 👇
adtran.com/en/newsroom/press…
Kevin Mitchell retweeted
When a #broadband outage hits, subscribers shouldn't have to call in to find out.
TEC now uses GOCare OutageIQ + @Adtran's outage notification API & Mosaic One to auto-notify subscribers, reduce inbound calls, & strengthen trust.
Read more -> adtran.com/en/newsroom/press…
#CX
#Broadband operators use the @GOCareCX Digital Experience Platform to differentiate on #CX and wow their customers.
Check out this video
#ElevatingBroadbandCX
vimeo.com/1080840513?fl=pl&f…
Kevin Mitchell retweeted
Looking back at the #broadband providers that put their trust in our #CX solution this year, we want to issue another warm welcome to the GOCare family to:
Cablelynx
Cumberland Connect
Everfast Fiber Networks
Peñasco Valley Telephone
SC
Shentel & Glo Fiber
Adopting ideas from the #fifaworldcup
Since the #NFL wants more football, they should make the losers of the AFC and NFC championship games play a third place game.
Find out who wins at the #BBCSummit in Houston next month!
We're a finalist for Network Technology Partner of the Year (#Broadband Infrastructure, OSS/BSS & Operator Software) for the 2026 @bbcmag Awards.
GOCare OutageIQ is once again recognized for its impact on operations & customer experience.
bbcmag.com/shortlist-reveale…
#BBCSummit
Kevin Mitchell retweeted
Ketchikan Public Utilities Selects GOCare to Elevate Customer Experience Across Digital Channels
Read our latest customer announcement -> gocarecx.com/press-releases/…
YES! @GOCareCX OutageIQ gets another #broadband award finalist nod. Congratulations to our clients Blue Stream Fiber, ETC Communications, and Gila River Telecom for also making the shortlist. And partners @CalixHQ, @CHRSolutions, @sonarsoftware, @gaiia_software & Preesem.
The shortlist of finalists across more than a dozen categories for the 2026 Broadband Communities Awards has been announced.
bbcmag.com/shortlist-reveale…
Thanks for playing with that 🔥and 💚 and bringing a 🏆 here. Great run! Bummed to see your talents and spirit in another city. Keep balli'n🏀!
Kevin Mitchell retweeted
Congratulations to ACA Connects member @Shentel on @GloFiber's 100,000th fiber broadband customer! The milestone highlights the company's continued investment in delivering fast, reliable fiber connectivity and local support to communities across its footprint. investor.shentel.com/news-re… #AmericasCommunicationsAssociation
.@Shentel connects with @GOCareCX to supply outage and maintenance alerts
via @Light_Reading lightreading.com/oss-bss-cx/…
