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Tom Sitati MAAK MCIM | Architect + Brand Strategist

Nairobi, Kenya
Joined December 2011
Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)Photo by Arch Tom Sitati MCIM (@tom_sitati)
"Brandly Speaking", authored by yours truly, available at: africanbookhub.co.ke/product…
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So so so true....
Overthinking has ruined more dreams than failure ever will.
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Arch Tom Sitati MCIM retweeted
Clarity is King - and this clarity needs to go beyond the boardroom and have everyone in the brand's ecosystem aware of what the brand promise is and what needs to be delivered all around #CSWeek2026 #TheExtraMile
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Arch Tom Sitati MCIM retweeted
Customers may not remember every interaction, but they remember how consistently a brand makes them feel💯💯 . This is true gospel
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Arch Tom Sitati MCIM retweeted
A zero tolerance culture for internal and external customer maltreatment. The consequences need to be such a deterrent that it becomes a rare thing to happen. Will this ever happen across board or it's a pipe dream? #CSWeek2026 #TheExtraMile
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Arch Tom Sitati MCIM retweeted
Replying to @tom_sitati
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We are on in an hour!
⏰ TOMORROW! Join the ICX Kenya X-Chat on: 💡 The Extra Mile: Turning Your Customer Experience into Your Brand 🎙️ Arch. Tom Sitati MAACK MCIM 📅 Fri, 2 Oct | 11AM–12PM 📍 Join the conversation right here on X! 🚀 #CustomerServiceWeek #TheExtraMile #CX #ICXKenya
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Arch Tom Sitati MCIM retweeted
⏰ TOMORROW! Join the ICX Kenya X-Chat on: 💡 The Extra Mile: Turning Your Customer Experience into Your Brand 🎙️ Arch. Tom Sitati MAACK MCIM @tom_sitati 📅 Fri, 2 Oct | 11AM–12PM Join the conversation right here on X! #CustomerServiceWeek #TheExtraMile #CX #ICXKenya
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We are on for tomorrow (Friday) from 11:00am East African Time! Your #brand is what your customers feel, it is what your customers experience; not your logo, not your slogans, not your advertising. Don't let your brand "happen" by default.
🚀 ICX Kenya X-Chat is back! Join us this Customer Service Week for “The Extra Mile: Turning Your Customer Experience into Your Brand.” 📅 2nd October 2026 | ⏰ 11AM–12PM 📍 X: @ICX_Kenya | 🎟️ FREE Follow, join the conversation & go the extra mile! #CSWeek2026 #TheExtraMile
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I'm looking forward to this ICX Kenya X-Chat! It's just two days away.....Friday 2nd October between 11am and 12 noon.
🚀 ICX Kenya X-Chat is back! Join us this Customer Service Week for “The Extra Mile: Turning Your Customer Experience into Your Brand.” 📅 2nd October 2026 | ⏰ 11AM–12PM 📍 X: @ICX_Kenya | 🎟️ FREE Follow, join the conversation & go the extra mile! #CSWeek2026 #TheExtraMile
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The Architect Alliance (TAA) is advocating for a significant overhaul of the architecture laws in our country, which have become outdated and restrictive. Currently, the architectural profession faces a divisive issue where professionals without a specific registration number from the Board of Registration for Architects and Quantity Surveyors (BORAQ) are pejoratively labeled as "quacks," regardless of their qualifications or experience. This includes those with a B.Arch degree, a Bachelor of Architectural Studies, a Diploma in Architecture, or those serving as Architectural Technologists. During a recent public forum, a poignant question was raised by a prominent architect: "Who is a quack?" This led to the realization that in many circles, 'quack' refers to anyone not registered with BORAQ, even those who have completed the rigorous six-year B.Arch program. This scenario underscores the need for change, highlighting how current regulations fail to acknowledge the diverse educational backgrounds and substantial experience of many in the field. TAA proposes a legislative amendment aimed at modernizing architectural practice laws. The core of this proposal is to grade and register architects based on both their level of education and practical experience. This would ensure that the scope of work for each architect is clearly defined and aligned with contemporary industry standards, promoting fairness, recognition, and professional growth. By addressing these issues, we aim to bridge the gap between academic qualifications, practical skills, and legal recognition, thereby fostering a more inclusive, dynamic, and respected architectural community. This reform not only seeks to recognize the talent and dedication of all architecture professionals but also to adapt to the evolving demands and innovations within the industry.
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Kick out the quacks and make room for the real deal. Will the draft architects bill be the solution? come let's debate Thursday 17th at Crown Paints Offices, Mustek Building Parklands Road, opp MP Shah Hospital from 6pm. Register via below link. forms.gle/785DWpFToDsun1Vo7
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We're proud to partner with KGBS for the KGBS Annual Conference 2024 on 4th September 2024, from 11:00 - 11:55am. Our very own a Arch Vicky Karuga will be among the panelists. teapaw.org/OfficialKGBS instagram.com/officialkgbs/ #thearchitectsalliance #KGBSAnnualConfrence2024
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We take a strong stand in solidarity with fellow Kenyans against the Finance Bill 2024. #thearchitectsalliance #financebill2024 #rejectfinancebill2024 #stoppolicebrutality #kenya #stateofthenation
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We stand in solidarity! #rejectfinancebill2024
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Arch Tom Sitati MCIM retweeted
John Andrews Memorial Sevens Champions! #MeanMaroon 26 - Patch 7.
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Arch Tom Sitati MCIM retweeted
Arne Slot today officially begins his role as our new head coach 🙌🔴

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The African #brand landscape is still dominated by non-African brands.....
Top 100 Most Admired Brands in Africa. @Nike is the #1 brand in Africa for the 7th consecutive year in the 2024 Brand Africa 100 | Africa's Best Brands. African brands retain 14% share of the Top 100 most admired brands in Africa. #BrandAfrica #AfricasBestBrands2024
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Building joy, one holiday at a time. Wishing you a season filled with architectural wonders and festive cheer! 🎅🏾✨ #HappyHolidays #TheArchitectsAlliance
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