baruch sachs (@basachs) header
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Innovation and experience transformation expert helping people make sense of it all. #Innovation

Providence, RI USA
Joined August 2009
Photo by baruch sachs (@basachs)Photo by baruch sachs (@basachs)Photo by baruch sachs (@basachs)Photo by baruch sachs (@basachs)Photo by baruch sachs (@basachs)Photo by baruch sachs (@basachs)Photo by baruch sachs (@basachs)
Big news! Pega now holds FedRAMP High ATO for its generative AI solutions! This means U.S. federal agencies can confidently embrace our secure, AI-powered innovations on Pega Cloud® for Government. Proud to support transformation with top-tier compliance! my.sociabble.com/LhvjYYYdkAW…
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Energy hungry AI: Is It Sustainable? by @smg_rich cmswire.com/customer-experie…
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9 ways to improve your content’s UX beyond great writing: martech.org/9-ways-to-improv… via @brennermichael
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Get ready for a deep dive into AI's impact on customer service. In our latest episode of CX Decoded, @Comcast VP of AI Experiences Shri Nandan joins host and CMSWire Managing Editor @DomNicastro to unpack the potential of AI for enhancing CX. bit.ly/3Q0hlI7 #customerexperience
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Pega Express Values and Best Practices and Pega Customer Decision Hub deliveries pe.ga/3OAou2g
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To deliver successful enterprise applications leverage proven, low-risk technology that supports the four dimensions of scalability: physical, organizational, customer, and implementation scale. pe.ga/3BTh0Bu
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Enjoyed this @HarvardBiz deep dive into how transformative #alliances can thrive with a focus on #trust & #innovation through effective #collaboration & growth strategies. A holistic approach to talent, tech & risk is key to overall success. bit.ly/3PJlUF9
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Watch this keynote session replay to learn how Pega's partnership with @bookingcom is enabling their front-line teams to provide superior service to every customer and partner, the first time around. Check out more #PegaWorld iNspire replays here: pe.ga/3LL3Acd
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It’s time for businesses to get self-service right. Read our eBook on how to activate a self-service strategy centered on the customer journey to quickly resolve issues, contain inquiries, and reduce costs. pe.ga/3w2Vsiu
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Thanks to rapid innovation & automation, the IT function will look very different in the coming years. With less time will be spent on manual tasks, work is expected to become more creative and collaborative. See what other changes lie ahead for IT: pe.ga/3rxLbZG
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Markets are more competitive than ever. To outperform your competition you'll need to provide amazing user experiences every time. The right low-code MXDP can help you build and deliver them. Read the report. pe.ga/3wLtB5n
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Can Citizen Developers Fix Information Management? by @jedpc smg.io/3nVinXP
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Enabling a digital and #Analytics transformation in heavy-industry #Manufacturing. (McKinsey) #DigitalTransformation buff.ly/3dc7CfK
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Take some time and read the best #cx articles of the week! The Happiest Employees of 2021 — And Their Connections to Customers by @kerrybodine | Be the Customer by @billquiseng | Where Is Customer Success Headed in 2022? by @churnzero bit.ly/3DTFGaO
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In this article, @jboogie explains how to integrate UX into an agile scrum process. UX activities like design sprints, research, and hypotheses can inform the product backlog, bringing a customer-centric focus to the process. medium.com/@jboogie/here-is-…
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Crushing complexity on a massive scale. Simplifying data collection and processing. See how the U.S. Census Bureau produced impressive results when it mattered most, working with Pega. pe.ga/3o3VjrC
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The latest Pega Community Newsletter is out now, including latest news, recent blog posts, upcoming events, and more! Want to get the newsletter next month? Update your email settings here: pega.com/privacy/preference-… #PegaDeveloper #PegaCommunity #pegadev #pegasystems
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Gartner predicts by 2023 the number of active citizen developers at large enterprises will be at least 4x the number of pro developers. Read why businesses are turning to low-code application development to accelerate change. pe.ga/3lz4i0X
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